Customer Service
Resume:
Ujjwal Manocha
Contact: 991*******/ E-mail: ******.*******@*****.***
My objective is to contribute positively to the organization’s objective
through sincere hard and smart work and effective application of my
knowledge and skill, upholding highest possible Professional values.
Profile Summary
¢ A competent professional with over 2years 4 months of experience in
production.
* Resourceful in ensuring high quality customer experience, elevating
customer satisfaction while adhering to SLA’s & work processes and
managing cost effective operations.
Organizational Experience (2 Years 4 months)
Customer Service Executive at HCL TECHNOLOGIES LTD 13 JUNE
2016 - 26 DEC 2016
Process Associate at SUN LIFE FINANCIAL 27 DEC
2016 -30 NOV 2018
Processing:
* Responsible for analyzing the Claim Request, customer cover, claim
type and history of customer.
* Followed Standard Operating procedures, manuals & work instructions
for productions operations for the unit.
¢ Doing audits on regular basis for quality improvement.
* Helping team with their queries in minimizing the dependency on
partners.
Training and programs:
* Communications Skills
¢ Email Writing
IT Skills
* Conversant with MS Office ( Word, Power Point & Excel ) and
Internet Applications
Academic Details
¢ Graduate from Delhi University
¢ 12" from CBSE
Personal Details
Date of birth : 27 oct 1994
Address : A 55, New Moti Nagar, New Delhi 110015
Languages known : English and Hindi
Contact this candidate