Ujjwal Manocha

Contact: 991*******/ E-mail: adnq9v@r.postjobfree.com

My objective is to contribute positively to the organization’s objective

through sincere hard and smart work and effective application of my

knowledge and skill, upholding highest possible Professional values.

Profile Summary

¢ A competent professional with over 2years 4 months of experience in

production.

* Resourceful in ensuring high quality customer experience, elevating

customer satisfaction while adhering to SLA’s & work processes and

managing cost effective operations.

Organizational Experience (2 Years 4 months)

Customer Service Executive at HCL TECHNOLOGIES LTD 13 JUNE

2016 - 26 DEC 2016

Process Associate at SUN LIFE FINANCIAL 27 DEC

2016 -30 NOV 2018

Processing:

* Responsible for analyzing the Claim Request, customer cover, claim

type and history of customer.

* Followed Standard Operating procedures, manuals & work instructions

for productions operations for the unit.

¢ Doing audits on regular basis for quality improvement.

* Helping team with their queries in minimizing the dependency on

partners.

Training and programs:

* Communications Skills

¢ Email Writing

IT Skills

* Conversant with MS Office ( Word, Power Point & Excel ) and

Internet Applications

Academic Details

¢ Graduate from Delhi University

¢ 12" from CBSE

Personal Details

Date of birth : 27 oct 1994

Address : A 55, New Moti Nagar, New Delhi 110015

Languages known : English and Hindi

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