Charles McKown

757-***-****

adnq7d@r.postjobfree.com

EDUCATION

Old Dominion University, Norfolk, VA December 2021

Bachelor of Science in Business Administration

Double Major: Business Analytics & Marketing

GPA: 3.23

EXPERIENCE

Old Dominion University Libraries, Norfolk VA

Learning Commons Library Assistant (January 2019—Present)

Oversaw several student workers at the library help desk.

Developed schedules.

Maintained working calendar of events for the library.

Trained student workers on equipment procedures.

Used Excel to analyze help desk statistics and increase efficiency of help desk schedule.

Used Microsoft office suite to prepare proposals and record data.

Old Dominion University ITS, Norfolk VA

ITS Team Lead (September 2018—January 2019)

Used computer skills to assist patrons with complex problems that consultants were unable to remedy.

Used research deduction skill to help patrons find sources through ODU databases.

Oversaw Consultant and Equipment employees at Perry Library help desk.

Old Dominion University ITS, Norfolk VA

ITS Consultant (May 2018—September 2018)

Worked to ensure tech, and presentation tools in Perry library were running efficiently and correctly.

Helped library patrons with tech solutions, as well as resource distribution.

Princess Anne High School, Virginia Beach VA

Hornline Tech (June 2017—November 2018)

Visual Coordinator (June 2019—November 2019)

Ensured instruction was effectively given to students to allow them to perform to the best of their abilities.

Assisted caption head staff members in developing creative ideas to put the group ahead of the competition.

Developed schedules for instruction time to effectively teach information to students and designed choreography for large and small groups.