James (Neal) Henderson II

Address: Bowie, MD ****1

Phone: 301-***-**** Email: adnq68@r.postjobfree.com

LinkedIn: https://www.linkedin.com/in/nhenderson2

Senior IT Leader Program Project Manager

An accomplished and business savvy Senior IT Leader/Program/Project Manager with robust experience acquired over the years in delivering optimal results & business value in high-growth environments and establishing key relationships with business segments globally. Over 25 years of IT Support Services experience ushering in change and catalyzing rapid organizational growth through the development of sophisticated business strategies for agencies such as Dept. of Treasury, St. Inigoes Naval Air Station, US Army Core of Engineers, NGA, DIA, SEC, Census Bureau, DOJ, HHS, DOD, and Exelon. Proven record of impactful performance in guiding private and government organizations to unprecedented technical proficiencies and strict adherence to defined SLAs and ATO compliance. Articulate communicator with exceptional mentoring skills in transforming a low-performing team to a high-caliber workforce coupled with proven abilities to understand people psychology backed by confidence to interact with individuals at all levels. Exceptional communication, presentation & interpersonal skills to grasp new concepts quickly and constructively utilize the same.

Skill Areas: Strategic & Operations Planning Project Management Technical Support Policy & Procedure Modification Presentations Documentation & Control Process Improvement Cross Function Team Leadership Competitive Analysis Global Business Planning Training Customer Service Problem Solving Change-Adaptive Leadership Strong Interpersonal Skills Analytical Skills Client Relationship Management Team Management Effective Communicator

PROFESSIONAL EXPERIENCE

Infosys, LTD (Hartford, CT)

Sr. Project/Service Excellence Manager, 10/2019 – Present

Managed and implemented integrated technology solutions projects for several critical divisions within multiple affiliate companies with varying priorities.

Identified gaps in key platform portfolios and introduced technology strategies in support of the business, and enhanced business processes and associates.

Responsible for retention and satisfaction of Exelon (Electric, Gas & Utilities) (Baltimore HQTRS) customer base by increasing Customer Satisfaction Survey participation and results by 50% in less than six months.

Accurately created business requirements, technical and quality assurance specifications while establishing process controls for projects.

Carried out risk analysis and change management; reduced project risks by formulating contingency plans.

Key Accomplishments:

Performed gap analysis and identified among the top three areas of customer concerns impacting the offshore team and delivered a mitigation plan to achieve customer satisfaction.

Developed and teacher training modules for effective communication and writing (English) skills workshop, which resulted in a 50% increase in customer survey results in less than six months, which has led to 5-year contract extension two years early.

Drive a culture of continuous improvement while fostering a creative and innovative environment via leading, monitoring, and tracking Innovation, Continuous Improvement, and Automation efforts.

SAIC

Sr. Manager, Programs (Reston, VA), 05/2019 – 08/2019

Oversaw a variety of IT projects that are critical to maintaining vital records of FDA CFSAN IDIQ LH ($30M) contract that includes projects that vary in size, lifecycle methodology (agile/scrum, waterfall, and hybrid), and current lifecycle stage

Responsible for efficient integration of technical and programmatic support functions, managing teams of contractor personnel (30+) at multiple locations, successful implementation of governance process improvements, initial planning for on-premises to AWS migrations, and delivering outcomes that result in government achieving strategic objectives

Key Accomplishments:

Re-aligned focus in management and integration activities following contract requirements.

Ensured technical, schedule, cost, financial performance, SLA and ATO, and NIST publications and standards compliance.

Directed project team personnel, managed cost and schedule, ensured contract compliance, and served as principal customer interface.

Maintained and managed the client interface at the senior levels of the client organization.

Achieved an 80% increase in client interaction with management and team in less than three months.

Ensured compliance with quality standards and escalated challenges to leadership.

Supported business development, financial analysis, and program staff management.

Identified key performance issues and associated risks/issues in less than one month and proposed a mitigation plan.

UNISSANT (Reston, VA)

Sr. Program Manager, 04/2018– 10/2018

Responsible for organizing, directing, and managing all aspects of NIH CIO SP3 IDIQ Labor Hour ($30M) Contract operational IT support functions involving multiple complex and inter-related project tasks that requires managing teams of contractor personnel (30+) at multiple locations.

Key Accomplishments:

Provided IT Support Services to Department of Health & Human Services (HHS) Administration for Children and Families (ACF)OCIO.

Established and maintained technical and financial reports (EVM) to show the progress of program/projects to corporate management and OCIO customers, organize and assign responsibilities to direct and indirect staff, and oversaw successful completion of all assigned tasks.

In less than six months, worked tirelessly to complete contract deliverables that were already six months behind schedule, as stated in SOW.

Provided overall direction of program activities, to include On-Prem to AWS Cloud Migration, SAFe, DevOps environment of over 70 systems/applications hosted on approx. 300 (Windows or Linux) servers, over 100 databases (Oracle, MS SQL Server), Nagios, NetApp SAN, Hyper V/VMware, led JIRA and ServiceNow (Jakarta, Kingston) deployments.

INTELLIDYNE (Fairfax, VA)

Program Manager, 07/2017 – 03/2018

Was responsible for leading and managing Department of Justice (DOJ), Anti-Trust (ATR) Division, Information Systems Support Group (DOJ ITSS-4 IDIQ Multi-Agency) ($40M) contract. Was also responsible for the planning, organizing and control of all activities associated with ATR and assigned technical projects of varying sizes. Worked with clients, technical personnel (50+), and multiple non-technical personnel to coordinate and ensure on-time, on-budget, and in-spec delivery of the client’s requested solutions.

ATTAIN (McLean, VA)

Sr. Project Manager, 03/2017 –07/2017

Worked with Dept. of Commerce/US Census Bureau’s Platform Implementation Team (PIT) PM leading the effort to integrate a Census System of Systems (SoS) that meets business objectives and scale of 2020 Census - first U.S. Decennial Census where the public can respond through Internet and Census Bureau workforce management enabled by mobile technologies.

Effectively managed all team member resources/personnel (over 250) allocated for the platform implementation/cloud migration ($100M+) project.

GENERAL DYNAMICS IT (Fairfax, VA)

SR. Manager, Project/Task, 12/2015 – 03/2017

Was responsible for the successful development, deployment and support/maintenance of Department of Defense (DOD)/Washington Headquarter Service (WHS) (JSP) products (Pentagon, Crystal City, VA) under NIH CIO-SP3 Small Business ($25M) contract vehicle. Worked with infrastructure teams to drive planned releases of products and projects. Provided managerial support (approving timesheets, annual reviews, career planning, employee training and development) for assigned resources.

AMDEX CORPORATION (Silver Spring, MD)

Sr. Project Manager, 03/2015 – 12/2015

Oversaw all aspects of development and implementation of assigned projects and provided single point of contact for client facing projects on this Time and Materials Federal Contract Award at the Dept. of Commerce/U.S. Census Bureau (Suitland, MD).

Led project management team (10 personnel) in the effort to take infrastructure and software development related projects (ranging $200k - $10M) from original concept through final implementation, interface with all areas affected by project including end users, computer services and client services in DevOps/Agile environment.

STG, INC. (Reston, VA)

Sr. Project Manager, 06/2014 – 03/2015

Provided project management leadership to project management teams, customer teams, vendors, customer technical personnel and PMO. Led the effort to grow PMO staff from 12 to 30 in DevOps environment in less than 9 months. Managed and coordinated activities among multiple scrum teams using Scaled Agile/SAFe approach.

ULTIMATE SOLUTIONS, LLC (Bowie, MD)

Sr. Manager, Programs 01/2008 – 06/2014

Worked as Independent/Subcontractor to AOC Solutions, Inc. and initially to St. Michaels, Inc. to report and guide different task orders ensuring effective communications between customer, staff, and other stakeholders on Defense Intelligence Agency (DIA) IDV Time and Materials ($30M) contract.

Expertly guided DIA (Bolling AFB, DC) Chief Financial Executive Financial Solutions Office implementation effort to deploy DIA’s first automated Defense Travel System (DTS) system.

MANTECH INTERNATIONAL (Vienna, VA)

IT Program Manager, 09/2006 – 01/2008

Oversaw and optimized program functions, project life cycle (SDLC), resource management and vendor relations on Defense Intelligence Agency (DIA) IDV Labor Hours contract. Led infrastructure environment which included disaster recovery/coop, information management support and guidance, connectivity, and system security and administration via ATO process compliance.

Led successful planning, execution and support of DIA (Bolling AFB, DC) Enterprise Business Applications Division into NSA’s (Fort Meade, MD) Financial Management System (FMS) implementation effort to include DIA’s first deployment of Enterprise Data Warehouse (EDW).

PRIOR EMPLOYMENT DETAILS

BAE SYSTEMS (Reston, VA)

Engineering Manager, 09/2004 – 09/2006

Worked onsite at the National Geospatial Agency (NGA)).

DIGITALNET GOVERNMENT SOLUTIONS (Herndon, VA)

Principal Network Engineer/Analyst, 06/1999 – 09/2004

Worked Onsite at the U.S. Department of the Treasury, Departmental Offices.

DYNAMIX CORPORATION (Greenbelt, MD)

Sr. Network Systems Engineer, 06/1997 – 06/1999

Worked onsite at the US Army Core of Engineers, ST. Inigoes Naval Air Station and DOJ.

SYLVEST MANAGEMENT SYSTEMS CORPORATION (Landover, MD)

Network Systems Engineer, 06/1995 – 06/1997

Worked Onsite at Nuclear Regulatory Commission (NRC), FAA, The US Courts Administrative Office 12 Judiciary Circuits.

PROFESSIONAL DEVELOPMENT & CREDENTIALS

Doctorate/Leadership 5/2020, Regent University / Virginia Beach, VA

Masters/Leadership Concentration 6/2011, Bethel University / Seminary, St. Paul, MN

Bachelor of Science, Electrical Engineering 5/1991, North Carolina A&T State University, Greensboro, NC

Certifications

SAFe 4.6 & 5.0 Scrum Master (SSM), since 05/2019

ITIL Foundation v.3, since 1/2014

Project Management Professional (PMP), since 8/2009

Technical Skills

Servers/VMs: HP, Compaq, Dell, Sun Sparcs, IBM Netfinity, RISC 6000; IBM PC's and compatibles

Routers/Switches: CISCO, Fore/Marconi ASX, Juniper, Linksys

Operating Systems: Novell, MS Windows Server, Solaris, HP UX, IBM AIX. Linux, Redhat Enterprise Linux

Network Management Tools: HP OpenView, NetIQ, Splunk, BigFix, Solarwinds, Nagios

Project Management/Design Tool Sets: MS Project/Server, Primavera, JIRA, VISIO, NetViz, PVCS Version Manager

Other Applications:

AWS, Azure, VMWare, Hyper-V, Citrix, MS SharePoint, MS Teams, MS Exchange, Symantec Enterprise Firewall, Oracle,

MS SQL, ASP.Net, AJAX, MS Office 365, NetApp, EMC, VERITAS, IBM E-Commerce, WebEx, BMC Remedy,

ServiceNow (Jakarta, Kingston, Orlando), PeopleSoft, CA Clarity, Power BI/Power Apps.

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