Network Administrator Support Technician
Resume:
ATNAFU A. BEZIE
Alexandria VA *****
adnpva@r.postjobfree.com
Objective
Obtain a position in Information Technology profession.
Education and Training
Bachelor of Science in Chemistry (BSC.)
Bahir Dar University, Ethiopia
CompTIA Network+, CompTIA Security+, CCNA
Northern Virginia Community College 2016
Udemy online trainings
SharePoint 2010, Silver Spring MD
CERTIFICATION
CompTIA Security+ & CCNA
Information Technology/Network Engineer
SKILLS
Configuration
Network Administration
IT Customer Service
Reimaging
Patching
Hardware and Software Installation, Update
Troubleshooting
VOIP Telephone Installation
Professional Experience
Information Technology
IT Network Support Technician Volunteer Service in St. George Church.
December 2018 - Present
● Performed technical duties in support of the in-house Information Systems Security program
● Participated in the selection, evaluation, implementation, and security of network infrastructure and support systems/applications.
● Tested, implemented, deployed, maintained, and administer the infrastructure systems which are required to effectively manage the cyber, IA, and CND networks and systems (e.g., routers, firewalls, intrusion detection/prevention systems)
● Closed multiple tickets in a day after troubleshooting with 100% Customer satisfaction.
● Installed the VOIP (Voice over IP Addressee) telephones, ensured the phone registration activated in a network for inbound and outbound phone calls.
● Provided troubleshooting for basic computer troubleshooting monitored 99.9 % Network Availability
Fairfax County Public School, Information Technology Substitute Teacher
May 2017 -December 2018
● Installing, operating, and maintaining computer systems in Local and Wide area Network
● Administered Windows 10 System by troubleshoot, maintained the network coverage.
● Performed system administration and network operation service desk
● Maintained Signal flow and linkage to other installation by ensuring security.
● Prepared, maintained basic reports and assigned spreadsheets for Leadership and statistical purposes.
● Prepared vital briefing materials, memoranda, letters, and transmittal messages to effectively participate in meetings, conferences, and other interactions.
Network Administrator Volunteer Service in St George Church Alexandria VA
September 2015 – April 2017
Configured infrastructure equipment such as switches and routers.
Managed wireless devices and access points.
Provided onsite hardware break/fix supports for desktops, laptops and servers.
Managed ticketing system and provided update to managers as needed.
Delivered on time and accurate repair services to customers.
Communicated with customer and provided excellent customer services.
Deployed computer systems and their hardware components such as monitors, keyboards, local and network multifunctional printers and disk drives on user’s premises.
Interacted with network services, software systems engineering, and applications development personnel to restore services and/or identify and correct core problems.
Working knowledge of Cisco/brocade switches: assist managing end-users and printer VLANs, solve 802.1x authentication and port security issues, enable/disable network ports as requested.
Answered, evaluated, and prioritized incoming telephone, voice mail, e-mail, and in-person inquiries and requests for assistance from end-users experiencing problems with hardware, software, networking, and other computer-related issues.
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