Tax Associate Services Coordinator
Resume:
Michael Pressley
********@*******.***
Morrisville, NC 27560
Objective
To secure a position with a progressive organization utilizing the skills and abilities gained thru previous professional experience and education.
Skills
Proficient with MS Office 2007 and 2010, XP, Microsoft Access, Office 365, Intuit QuickBooks and Intuit TurboTax.
Able to learn new software and systems quickly and efficiently
Demonstrated effective oral communication skills through working with co-workers and the public
Strengthened organizational abilities by balancing phases of management proficiently in accordance with established systems and procedures
An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer/co-worker loyalty.
Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.
Certified Notary Public for the State of NC
Experience
Live Tax Associate, Intuit TurboTax, Inc. (Seasonal - Remote) February 2021 – June 2021
Provided assistance to customers by assisting them in preparing their customer tax returns via TurboTax
Compiled and prepared tax returns for TurboTax Customers
Gathering/organizing and accurately entering customer data in the federal and state tax returns for review
Communicated directly with the customers and coordinated customer meetings and follow-up
Assisted customers who are working on their tax return with both product/software inquiries, as well as with tax questions and calculations
Apply defined practices, procedures and company policies to troubleshoot and resolve product and tax support customer inquiries
Logistics /Office Services Coordinator, Grifols, Inc. June 2018 – June 2021
Oversee and coordinate mail operations, special deliveries, and special bulk mailings
Retrieve, print, fax, or mail supporting documentation to vendors or others as directed
Picks up and delivers all inter-office mail for administrative departments.
Insure conference rooms are prepped for meetings (furniture setups, A/V, special requests)
Handle loading/unloading of parcels, delivering of parcels and other requests
Provide mail, distribution, copying, printing, and other services defined
Operate Pitney Bowes Postage machine and other mailing equipment
Claims Support Specialist, Horace Mann Insurance May 2016 – June 2018
Process total loss claim files and payments
Retrieve, print, fax, or mail supporting documentation to vendors or others as directed
Create new Internet claims for entire office operations
Complete all necessary forms, logging documents into the system, and route documents to the appropriate parties
Operate claims system and reference plan documents to research claim issues
Office Service Coordinator, Nationwide Insurance Company Sept 2014 – Jan 2016
Provided mail, distribution, copying, printing, and other services defined
Insured conference rooms are prepped for meetings (furniture setups, A/V, special requests)
Handled loading/unloading of parcels, delivering of parcels and other requests
Administrative Support Specialist, DTI Services Aug 2013 – Jan 2014
Provided mail, distribution, copy, printing, hospitality, reception, file or other services defined
Delivered on service commitments in a timely and accurate manner
Answered telephone inquiries, loading/unloading parcels, delivering of parcels, copying, and faxing and guest requests
Postal Mail Clerk/Mail Carrier, United States Postal Service Jan 2013 – Aug 2013; 2010-2011; 1993 - 2005
Put undelivered parcels away, retrieved them when customers come to claim them and completed any related documentation
Sorted and bundled mail in preparation for delivery or transportation to relay boxes
Delivered mail to residences and business establishments along specified routes
Education
Master’s International School of Divinity
Bachelor in Religious Studies
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