Jordan Daniels

Work Experience

Desktop Support Technician

DXC Technology @ Pratt & Whitney

August 2020 – March 2021

·Refreshing machines from Windows 7 to Windows 10

·Utilize ServiceNow and WLMT ticketing systems

·Work with Microsoft Teams, Microsoft office suite

·Configured new machines for end users

·Provide deskside support for post-upgrade deployment

·Provide remote support for users using Remote Desktop

IT Support Technician

AMAZON

2017 to August 2020

·Maintained critical equipment to include scanners, laptops, and station computers for shifts utilizing 200 plus stations and totaling over 400 associates

·Building point of contact for problem solving IT issues that impact building operations. Zero occurrences of building shutdown due to IT issues while on duty.

·Consistent identification and solving of problems prior to impact on a group basis. Resolved 12 tickets on average with thrice as many radio callouts.

Amnesty Technician/Flow Quarterback

AMAZON

2015 to 2017

·Managed flow/building health of an amazon robotics sortable building totaling 1.1M SQFT

·Coordinated the efforts of 10 technicians to ensure floor readiness and meet customer demand

·Monitored metrics vital to successful building operation. Published reports and made changes in response.

IT Consultant

CHEVROLET CADILLAC

2014 to 2015

·Maintained critical equipment to include laptops, printers, server for shifts utilizing 50 plus workstations with an equal number of associates.

·Building point of contact for problem solving IT issues that impact building operations. Zero occurrences of building shutdown due to IT issues while on duty.

·Consistent identification and solving of problems prior to impact on a group basis.

Education

Bachelor of Arts

Roger Williams University - Bristol, RI

2006 to 2011

Skills

• Microsoft windows

• Windows 10

• Windows 7

• Windows 8

• Microsoft office

• Mac

• Sharepoint

Additional Information

TECHNICAL SKILLS

Software: Microsoft Office (2003, 2007, 2010), SharePoint

Operating Systems: Mac / Microsoft Windows (95, 98, XP, Vista), Windows 7, Windows 8, Windows 10

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