Zillow Concierge Agent

Alexis Renee George

North Las Vegas, NV ***** • 702-***-**** • *********@*****.***

PROFESSIONAL PROFILE

Call center representative with a current position as a Concierge Specialist for the Zillow campaign at 24/In Touch. Four years of experience teaching high school and college students and three years of experience working as call center technical support or sales agent.

SKILLS AND QUALIFICATIONS

Typing 60 WPM Phone Etiquette Data Entry

Teaching Scheduling Microsoft Excel

WORK EXPERIENCE

Call Center Agent 24/In Touch Las Vegas, NV 09/2018-Present

Connect home buyers with Zillow real estate agents over the phone

Provide excellent customer service thru phone, text and email communications

Team Member Creation ENT. Las Vegas, NV 06/2015-3/2020

Work cash register and reception area to help attendees buy photo op tickets

Assist customers online with information about events, products, and schedules

Front Desk Agent Diamond Resorts Las Vegas, NV 03/2018-08//2018

Assisted timeshare owners in booking reservations through inbound and outbound calls

Sold Diamond Resorts licensed products to Timeshare owners and club members

Receptionist Millennium Staffing Las Vegas, NV 03/2017-02/2018

Data entry using Excel spreadsheets at the Cosmopolitan Hotel HR Office

Helping with the creation and construction of their new hotel website

Credit Sales Associate Dillard’s INC Las Vegas, NV 03/2009-10/2016

Cash register operator for home and craft goods at Dillard’s department store

Worked in credit card services helping customers with credit card purchases

Instructor SFSU San Francisco, CA 09/2007-12/2008

Presented oral lectures on a daily basis with new curriculum for undergraduate students

Presented classroom assignments and assisted students in completing undergraduate work

EDUCATION

Fashion Design & Marketing, M.A. San Francisco State University San Francisco, CA 2009

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