Receptionist Service Representative

Yonel Pascal

*** ** ***** ****** ***** Miami Fl *3168

Tel: 954-***-**** / *************@*****.***

Obective

Friendly and enthusiastic customer service representative looking to find an entry level position in the call center business field that will allow me to highlight my professional skills, also contributing to the progress of the institution. and meet all needs. Adept at following communication scripts to properly handle various needs in a poised and

professional manner. Proven track record of serving as an effective liaison between companies and their potential and current clients.

Works to keep and increase customer satisfaction with every phone call. Understands the

importance of delivering the mission of a brand with each and every action and interaction that takes place involving customers

Core Qualifications

Sens of responsibility

punctuality

Quick adaption

Pleasant Phone Voice

Friendly

Conflict Resolution

Clarity in communication

Keeping conversations clear and productive

Work Experience

Receptionist 2013-2015 / NOW Larimar Hotel.

Answer phone calls from customers to inform and assist them on specific recalls.

Address customer service inquiries in a timely and accurate fashion.

Give accurate and appropriate information to answer questions and resolve complaints.

Act professionally and patiently when addressing negative customer feedback.

LIVEOPS 2018-2019 : Problem-solving and Flexibility.

•TLC CALL CENTER 2019-2020: Listening capacity

Organization

Education

High school Diploma: Florida Atlantic University

•Computer skills: Microsoft Office package Microsoft Word,Excel,PowerPoint

References

Carlince Marcelin: 305-***-****

Jean Max Senexant: 704-***-****

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