Exceptional customer service skills & product promotion
Resume:
Maria Callard
PROFESSIONAL SUMMARY
Goal-oriented individual versed in greeting customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote sales. Effectively connecting with customers to recommend target offerings. Organized, adaptable and knowledgeable about merchandising shelves and assisting customers. Providing friendly and skilled support to drive customer loyalty.
Semester studying abroad in London, Berlin and Rome, volunteered in Retake Roma, an organization focused on cleaning up the community in Rome, and met with Philip Morris president to discuss cigarette pollution. Adapted to new cultures and lived like a local, engaged with new surroundings and people, while taking a full course load of 6 courses. WORK EXPERIENCE
Blake House Cafe; Springfield Museums - Cafe Assistant Springfield, MA
● Served over 1,000 people daily
● Fulfilled customer orders timely and efficiently.
● Responsibilities opening and closing, cleaning, counting money, scheduling shifts and deliveries..
● Customer service, taking orders, providing information about the menu.
● Notified management of product and supply shortages.
● Exceeded customer expectations through prompt and friendly service, welcoming people from diverse backgrounds in english and Spanish .
Springfield Museums - Security Guard, Springfield, MA
● Facilitated more than 1,000 daily visitors with the security team, providing support and calm and steady security presence.
● Assessed and responded to all incidents for security concerns.
● Oversaw daily monitoring, patrolled buildings, grounds, and work sites.
● Participated in staff meetings, special events and professional development activities.
● Facilitated VIP entry for approved persons and escort into secure locations. DSW - Sales Associate, Framingham, MA
● Delivered excellent customer assistance to over 100 customers daily.
● Located products, processed returns and checked store systems for merchandise at other sites.
● Worked in conjunction with retail representatives to boost sales by enhancing product presentations.
● Developed excellent customer relation skills in the face of a demanding retail environment. Current- Intersolutions (Temp at Aventino Community) -Leasing consultant, Los Gatos, CA
● Assist management with resident relations
● Make and maintain relationships with industry partners .
● Manage the leasing, closing and move in process with our new residents.
● Analyze market and occupancy trends.
● Maintain daily and weekly leasing reports and monthly market surveys.
● Prepared and assisted with all leasing paperwork. San Jose California
*************@*****.***
SKILLS
● Product promotion
● Inventory organization
● Stocking and Replenishing
● Merchandise knowledge
● Product and Service Sales
● Exceptional Customer Service
● Sales training
● Problem-solving skills
● Fluent in Spanish (Read and write)
● Basic computer skills
● Management experience
EDUCATION
Framingham State University
B.S. in Marketing
Expected graduation - 08/2021
CIEE College Study Abroad
London England, Berlin Germany,
Rome Italy
Part of Bachelor of Science: Marketing
VOLUNTEER
● Resource Center; Volunteer
● Episcopal youth ministry;
program assistant
● Retake Rome; volunteer
● ACTS; Tutor
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