Assurance Manager, Quality Assurance, Server

JN Justin Nakkashian

Chatsworth, CA ***** 818-***-**** **********@*****.***

PROFESSIONAL

SUMMARY

Personable with proven history of improving effectiveness of workplace communication and coordination. Computer-literate professional adapts quickly to new software and programs. Leverages excellent analytics to document and troubleshoot errors. Master in conflict resolution and inventory management. Distinguished history of reliability and effective budgeting. SKILLS Service-Oriented

Order Accuracy and Delivery

Handling Customer Complaints

Microsoft Office Suite

Decision Making

Quality Assurance

Complex Problem Solving

Safety Compliance

Attentive and Observant

Adaptability and Flexibility

WORK HISTORY SERVER 11/2017 to 01/2020

TGI Fridays Porter Ranch, CA

Provide excellent customer service

Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business

Checked over 20 daily IDs to verify ages and uphold CA liquor laws Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods

Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales

Worked with POS system to place orders, manage bills and handle complimentary items

SERVER TRAINER 09/2016 to 01/2018

Chevys Mexican Restaurant Northridge, CA

Provide excellent customer service

Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business

Checked over 20 daily IDs to verify ages and uphold CA liquor laws Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods

Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales

Worked with POS system to place orders, manage bills and handle complimentary items

Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages

Developed and implemented updating training programs for 20 employees QUALITY ASSURANCE MANAGER 11/2012 to 09/2016

Aerospace Manufacturing Canoga Park, CA

Inspect Aircraft Parts to FAA Codes

Warehouse Manager

Handle ALL computer tasks

Pack and ship delicate aircraft parts

Reported production malfunctions to managers and production supervisors Cooperated with engineering, manufacturing and corporate accounting to verify adherence to quality standards

Assured consistent quality of production by implementing and enforcing automated practice systems

Inspected products and worker progress throughout production OFFICE ASSISTANT 02/2010 to 10/2012

Air Shunt Instuments Chatsworth, CA

Various warehouse duties

Customer Service for Government companies

Arranged rapid office equipment repair and maintenance with vendors Completed clerical tasks such as filing, copying and distributing mail Developed correspondence letters, memos and emails OFFICE MANAGER 11/2008 to 02/2010

Law Office Northridge, CA

Scan, file, and organize documents

Create indexes/various documents

Create Excel spreadsheets

Take care of daily office needs

Managed office operations while scheduling appointments for department managers

PACKAGE HANDLER 04/2008 to 01/2009

UPS Van Nuys, CA

Unload packages at fast rate

Sort packages by ZIP code

Prepared pallets of boxes for easy transportation between customer and storage locations

Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered or distributed Used hand-held scanners and physical logs to accurately track item movements

CASHIER 10/2006 to 03/2008

Souplantation PORTER RANCH, CA

Perform functions as Cashier, Host, and Busboy

Handle Customer Issues

Restocked and organized merchandise in front lanes Collected and authorized payments of guests

Performed cash, card and check transactions to complete customer purchases

EDUCATION Bartender & Barista 01/2016

Eventtrix, Online

High School Diploma 07/2008

Chatsworth High School, Chatsworth, CA

Computer Applications Certificate

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