Administrative assistant, office assistant, leadership,Team Management

JAGRUTI JADHAV

Contact: +91-987******* / +91-797*******

E-Mail: ******************@*****.***

Skype: live:.cid.b67da9b6280409f7

Location: Mumbai, India

PROFESSIONAL BACKGROUND

● Highly-skilled managerial professional with over 20 years of rich experience in office administration, customer services, public relation across financial, hospitality, travelling and tourism, and healthcare industry

● Strong organizational and time management skills for the purposes of managing multiple, deadline driven tasks in a fast paced environment

● Outstanding interpersonal skills, demonstrated the ability to build relationships and interact effectively with team members as well as internal and external clients and stakeholders

● Well organised and an excellent team player with a proven ability to work proactively in a complex and busy office environment. Confident and poised in interactions with clients at all levels AREAS OF EXPERTISE

● Customer Service Management

● Customer Relationship Management

● Customer Acquisition

● Administrative

● Communication Skills

● Target Oriented

● Computer Literate

● Leadership

● Team Management

EMPLOYMENT HISTORY

Administration Assistant/Executive M/s Amrohi Infra Projects Pvt. Ltd, Mumbai Nov 2020-Ongoing

● Establish and co-ordinate administrative policies and procedures

● Excellent analytical with problem solving skill, exercise good judgmental in the composition and distribution of critical and highly sensitive and confidential correspondence

● Professionally handling Purchase order for Vasai and Thane branch from Malad Head office in an efficient and timely manner

● Handling accounting team as well as sales team for construction site and production house of Indian Cinema Entertainment House Pvt. Ltd.

● Coordinating and multi-tasking job duties in a busy environment

● Handling daily operations including revenue tracking and event coordination

● Compile data and prepare papers for consideration and presentation by executive committees and board of directors.

● Prepare and co-ordinate the production and submission of summary briefs and reports Guest Relation Executive Bombay Marine Engineering Works Pvt Ltd (Tala Properties Pvt. Ltd.), Mumbai 2020

● Working onsite location at Forest Hill at Tala, Raigad

● Greeting guests and performing check-in and farewell to guest while checkout

● Professionally handling guest complaints and concerns in an efficient and timely manner

● Overseeing VIP guests, arrivals and departures

● Coordinating and multi-tasking job duties in a busy environment

● Providing excellent customer service as per the hotel standards

● Adhering to the house rules and policies laid down by the management Specialist M/s Ocwen Financial Solutions Pvt Ltd, Mumbai 2009 - 2019

● Reviewed bank documents for mortgage, deed of trust, and affidavits

● Verified document such as title reports, title search, and updated financial documents

● Worked in various departments such as Underwriting, Litigation, REO, Escrow

● Maintained confidential legal documents for the companies as well as for the clients which have a mortgage with banks

Studio Coordinator M/s Rocket Science Studios Pvt Ltd, Mumbai 2008 - 2009

● Coordinated daily activities of commercial advertising and feature films

● Closely coordinated with 3D Animators/Modellers/Rigger/Sketch Artist and light artist

● Facilitated daily requirement to ensure timely completion of the work

● Worked on future project of short film with CEO, sales team, directors and content writers.

● Handling budget plan of each advertisements, short films, events

● Coordinating meeting and arranging training to new hired and freelancers Senior Customer Service Executive M/s Intelenet Global Pvt Ltd, Mumbai 2007 - 2008

● Handled Barclay's bank process involving automatic funds transfer system related to net payment And phone banking for international customers

Sales Coordinator M/s Park Plaza Royal Palms Ltd, Mumbai 2006 - 2007

● Steered morning meet and discussed on previous day reports

● Sent daily and monthly reports to the seniors and HOD of the corporate office as well as the MD

● Handled customer queries related to room accommodation

● Meintain financial sales report and audit

● Keeping track of Daily and monthly target assignment to sales executive team Receptionist M/s Shree Hi-Tech Clinics Pvt. Ltd, Mumbai 2004 - 2006

● Handled patient's queries related to Laser Surgery of Varicose Vein and Vision correction

● Arranged doctor meeting with patients

● Collected feedback from the operated patients and invite operated patients for a regular check-up Assistant Manager M/s Bhartiya Arogya-Nidhi Hospital, Mumbai 2002 - 2004

● Managed appointment for scanning of hospitalized patients of Bhartiya Arogya-Nidhi Hospital And prepared report

● Look after patient's medical papers to be submitted at the accounts department

● Answered patient's phone calls to fix the appointment with the daily schedule Office Assistance M/s The Mumbai Lessened Measure Pvt Ltd, Mumbai 1998 - 2002

● Administered accounts and billing section manually

● Managed collections using phone calls

EDUCATION

● Bachelor of Commerce, Himalayan University of Arunachal Pradesh, India (2016) PROFESSIONAL QUALIFICATIONS

● Completed IATA/UFTAA Travel Consultant from IITC Andheri, Mumbai (2019)

● Diploma in International Airlines & Travel Management course from IITC Andheri, Mumbai

● Completed Amadeus Package

PROFESSIONAL CERTIFICATIONS

● Completed Basic and Advance First Aid Certification Course

● CPR Certification Course

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