Miss

CONTACT LINDA OKEZIE

************@*****.***

070********

** **** ******, ********, *****.

2015

**** -

**** - ****

A professional customer experience/dispute analyst with excellent customer service background and expertize in multiple industries. Designed and implemented lucrative problem resolutions. Superb communication skills and knowledge of analytics enabled achievements of desired results. Ready to apply my skills and years of experience to new positions with long term potentials .

University of Calabar, Calabar Cross River State.

BSc in Business Management

Second Class Lower

Access Bank Plc

Supervisor Dispute Analyst

Raise Disputes, chargebacks and ensure fast and effective resolution. Facilitate and implement settlement agreements by proposing resolutions and support decision making for the involved parties.

Formulated focused and personalized resolutions aimed to amicably settle disputes. Increased efficiency and team productivity by promoting operational best practices that meets and exceeds customers expectations.

Follow up with customers about resolved issues and completed to maintain high service standard.

Itel Mobile Communications Ltd

Sales Team Lead/Trainer

Organize weekly training sessions, test and evaluations for all Itel team members in product knowledge, through presentations, group discussions, role plays and interactive sessions.

Daily and weekly reports on sales progress on each models, analyze strength and weakness and suggests possible solutions.

Successful marketed products and services via face to face customer contact, generating sales incomes.

Interacted and engaged with customers, providing guidance and product insights to influence purchase decisions.

Maintained excellent knowledge, communicating optimum benefits with clients for increase patronage.

OBJECTIVE

EDUCATION

EXPERIENCE

2015 - 2016 Betog Oil and Gas Nig Ltd

Administrative Assistant

Processed Financial Documents including contracts expense reports and invoices. Exceeded specific team goals by partnering with staff to share and implement best practices.

Calculated coordination of benefits (CCB).

Scheduled and confirmed appointments for entire team. Handled all media and public relations inquiries.

Preventing scheduling errors by demonstrating strong attention to details while managing daily calendar and creating weekly and monthly reports and presentations. Behaviour Management

Activity Planning

Excellent Communication Skills

Ability to work with and lead efficient teams

Time Management

Customer Service and Relationship Management

Microsoft Office 365

Flexcube Core and CRM

Postilion ACI

UPDM and ROP

Extraswitch

Professional Ethics and Compliance Certification (CIBN) 2019 Customer Service Morals and Standards

To be provided on demand - ""

SKILLS

IT SKILLS

TRAININGS AND CERTIFICATIONS

REFERENCE

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