Quality Auditor Research Coordinator

JOYCE CUTLER, RN, BSN

**** **** ** ****** • Kalamazoo, Michigan 49009-8545 • *******@*******.*** • 269-***-****

BSN with several years experience in a variety of healthcare settings, utilizing strong interpersonal communication and management skills, while exhibiting attention to detail and personal initiative. Several years experience utilizing spreadsheets, word processing, email, and electronic data capture.

Experienced in Quality Monitoring as well as writing and implementing Standard Operating Procedures

SUMMARY OF QUALIFICATIONS

Successful team member and colleague in the set up and performance of internal quality auditing including providing reports and feedback.

Skilled in developing educational programs, conducting presentations, training employees and colleagues, and in mentoring staff.

Skilled in organizing work, managing own time, working independently as well as working within a team environment.

Proficient in managing multiple simultaneous projects.

Able to meet expectations, set high standards, prioritize work, and follow rules and protocols while maintaining compassion and understanding for individuals.

Well established reputation as an energetic, enthusiastic, hard working, detail oriented individual who is able to handle multiple tasks, and consistently meet deadlines.

Strong customer service skills and several years experience facilitating internal and external communication.

Extensive experience writing and implementing policies and procedures.

Proficient and experienced in using multiple electronic data entry systems.

Competent and successful management of Joint Commission and FDA audits.

Established and managed a physician practice for 20 plus years including setting up billing coding

Well versed in HIPAA regulations and confidentiality requirements

PROFESSIONAL PRESENTATIONS

Developed educational DVD for co-worker relationships

Presented research study results at ACR Meeting

Assisted with poster presentation for the National Relationship Based Care Symposium

Planned and presented professional and public seminars

AWARDS

Dr. Phyllis Nicolaou Leadership Award (Nursing)

National Volunteer Citation, Arthritis Foundation

Exceptional Performer Award: Values in Action

Volunteer of the Year, MI Arthritis Foundation

Exceptional Performer Award: Star Performer

WORK HISTORY

Unemployed due to COVID-19 3/20 to present

RN CM Quality Auditor, ConcertoHealth 4/16/18 to 7/31/19

RN Care Manager ConcertoHealth, 5/1/2017-4/15/18

Research Study Coordinator/Jasper Clinic, Kalamazoo, MI, 2010-2017

Director, ProMed Healthcare Research / Borgess Research Institute, Kalamazoo, MI; 2006-2010

Director and Clinical Research Coordinator, Midwest Arthritis Center (MAC), Kalamazoo, MI; 1985-2010

Director, Borgess Medical Group (additional responsibility while Director MAC), Kalamazoo, MI; 1995-1997

Rheumatology Coordinator, Bronson Methodist Hospital, Kalamazoo, MI; 1982-1985

Nurse Clinician, Arthritis Clinic, University of Michigan Hospital, Ann Arbor, MI; 1979-1982

Various nursing positions at University of Michigan Hospital, Ann Arbor, MI; 1971-1979

EDUCATION / CREDENTIALS

Degree: BSN, University of Michigan, Ann Arbor, MI, 1971

Licensure: State of Michigan Board of Nursing – Permanent ID Number 470-***-****

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