SIDDHANT TAMANG

DOB : **/**/****

NATIONALITY : INDIAN

PH NO : 973-***-****

Email: adnph3@r.postjobfree.com

CAREER OBJECTIVES

To be an asset to the organization, focused on customers smooth journey, eager to learn new things and meet expectations, being loyal to the company for better opportunities and growth . 20 months of experience in BPO industry and looking forward for more customer centric environment .

JOB EXPERIENCE :

CENTRAL HERITAGE

Industrial training completed for hotel management including front office, food & beverage service, house keeping, food production . From 1st May 2013 to 30th September 2013 .

APPAREL INTERNATIONAL LLC

Joined as Sales Associate for R&B Fashion Store in Muscat, Oman on 10th October, 2014 till 10th March, 2016. With a tenure of 17 months in the organization I got to learn visual merchandising for branded fashion stores and also handled customer assistance and service.

Responsibilities : Store Setup, Visualising mannequin, Cash handling, Announcements, Stock handling, live customer service and satisfaction. Communicating in local language i.e, Arabic for smooth customer's journey for non English speaking individuals .

BARCLAYS SHARED SERVICES, NOIDA

Joined as a fresher in the international banking industry in Noida, New Delhi, India as a Fraud Advisor for the UK Barclaycard in the 15th June, 2017 till 20th February, 2019.

Achievements : Became NPS Champion (for best customer satisfaction and feedback) during the embed training . Prevented customers account takeover and identity theft which resulted in decrease of yearly fraud loss . Highest customer verbatim and feedback received .

Responsibilities : Advising and assisting customers with their queries regarding fraud on their credit cards . Preventing fraud account takeover, helping vulnerable customers ( senior citizens ) with extra soft skills, handling complaints with one time resolution, block and reissue of new cards, balance transfers, offering disputes and credit Goodwill's, following latest fraud trends and impeaching ideas for controls .

Certificates :

Best Customer experience in may 2018 .

NPS champion .

EDUCATION BACKGROUND

Graduated in Bachelor of Science under Hospitality Management at Nightingale Institute of Management Studies, Kolkata. Affiliated with Punjab Technical University, in the year 2013 .

ISC in Humanities from West Point School, Darjeeling in the year 2010.

ICSE from St. Xavier's School, Sikkim in the year 2008.

COMPUTER SKILLS

Basics of computer knowledge since schooling

Proficient with MS Office and also

Use of internet for business and research purpose.

ABOUT ME

Music is my passion. I love pets and interacting with new people, Singing and playing basketball is my favorite past time.

I am a well disciplined and kind hearted person . I respect my job always looking to learn new things . Politeness, confidence and soft skills are my main traits.

Languages known : English, Hindi, Nepali .

DECLARATION

I hereby declare that the entire particular mentioned above are true to my knowledge and belief.

(Siddhant Tamang)

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