It Support Manager

SATHIESH.S

995-***-**** ***************@*****.***

Profile Summary

• IT Support Engineer with a hands-on approach and able to implement IT network architecture.

• Developing and implementing company email policies in accordance with the IT Manager and maintaining the company telephone system.

• Providing technical support, Maintaining the Computer to plate machine, Preparing inventory, Preparing analytical report for the project, Preparing Root cause analysis for the problem.

Professional Experience

EXPRESS PUBLICATION MADURAI PVT LTD (THE NEW INDIAN EXPRESS GROUP) - Senior Engineer (IT Support), Dec 2019 to Present Key Responsibilities:

Maintaining and administering computer networks and related computing environments including systems software and hardware.

Assign Authentication and Provide Authorization for different user Login.

Installing and upgrading operating systems and computer software.

Documentation of records of the assets, including hardware and software types, counts, and licenses.

Record technical issues and solutions in logs and Direct unresolved issues to the next level of support personnel.

RAJHANS ENTERPRISES MADURAI (THE TIMES OF INDIA) - Engineer (IT Support), May 2015 to November 2019

Key Responsibilities:

Maintaining, configuring, and monitoring virus protection software and email applications.

Diagnosing and fixing network problems and hardware or software faults.

Installing and maintaining hardware and computer peripherals.

Managing backups of systems, in case of data loss. Technical Toolbox

Operating Systems : Windows operating system

Office Package : Microsoft Word, Microsoft Excel,WPS office. Application software: Adobe reader, Adobe Acrobat, File zilla, Arkitex, News Drive, Preps. Education

QUALIFICATION NAME OF THE

INSTITUTIONS

BOARD /

UNIVERSITY

YEAR OF

PASSING

PERCENTAGE

B.Tech IT

St.Michael College

of Engineering &

Technology

Anna University

Chennai

2012 65.00%

H.S.C

P.K.N Boys Higher

Secondary School.

State Board 2008 66.46%

SSLC

P.K.N Boys Higher

Secondary School.

State Board 2006 79.40%

Personal Profile :

Father’s Name : Mr. V.SOMASUNDARAM.

Date of Birth : 06-SEP-1990.

Gender : Male

Marital Status : Married

Nationality : Indian

Language Known : Tamil, English.

Permanent Address : 5/43,Palakkapudupatti,

Kappalur,Tirumangalam.

Madurai-625008.

DECLARATION:

I hereby declare that all particulars furnished above are true to the best of my belief. Place: Madurai Yours Faithfully,

Date: (SATHIESH S)

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