General Manager/ Human Resources

JULIE ANNE ADAMSON WARREN

PERSONAL STATEMENT

A personable and proactive manager offering over 19 years of experience in busy retail environments. Able to coach, give feedback, build morale, roll out initiatives, and make recommendations in merchandising and product presentation. Able to handle high-profile and hands-on management roles that require commercial acumen and creative flair. Energetic, reliable, and focused with a strong background in a competitive and challenging retail environment. State of Texas certified in food safety.

MANAGEMENT EXPERIENCE

Travel Centers of America – New Braunfels, Tx General Manager (Dec. 2018 – Present)

Responsible for day-to-day operations of the highest volume store in the district. Built a solid team with common goals within first six months of acquiring the location. Stepping outside my own store to help the restaurants on location, build their teams.

Starbucks Coffee – San Antonio, TX General Manager (Aug. 2015 – Dec. 2018)

Provide leadership, management skills and knowledge; fully responsible for the day-to-day operations of a high volume/fast-paced retail environment and 28 staff. Ensure the store is operational at all times and that the highest standards are maintained and customer’s needs met.

Duties

Recruit, train, appraise and supervise staff; coach colleagues for furtherance of careers.

Ensure the necessary health and safety checks are completed daily.

Analyze sales figures and forecast future sales volumes to maximize profits.

Schedule employees/workload to meet priorities and targets; short- and long-term.

Achieve all performance related targets pertaining to store/company goals/quality of service.

Develop and support a cross functional culture of continuous improvement.

Achievements

Consistently No. 1 in the district for food sales; maintains Top 10 rating in region.

Attained No. 2 store in the region for sales (200+ stores for Black Friday).

Mentored four other Store Managers while opening a new store

Raised customer satisfaction from “low” to “high”.

Sam’s Club – San Antonio, TX Assistant Club Manager (May 1998 – Aug. 2015)

Responsible for the day-to-day running of the largest volume-producing store in San Antonio with sales in excess of $100M; oversees seven (7) individual departments and directs entire store regarding loss prevention, personnel, and inventory. Works alongside team members to achieve targets and Key Performance Indicator’s. In charge of using high-level planning and organizational skills to meet company goals, develop people, and run an efficient operation.

Duties

Sets and directs department/store objectives, budgets, policies, and procedures.

Manages/establishes procedures ensuring all departments run at maximum efficiency.

Works closely with General Manager, reviews financial statements, sales and activity reports.

KEY COMPETENCIES

Applies flexible, analytical and effective management techniques.

Maintains knowledge of successful business procedures; executes marketing strategies.

Controls costs/budget forecasting; manages Loss Prevention Program (Inventory Control).

Resolves customer issues; fosters patron’s satisfaction.

Trains and develops workforce.

REFERENCES

Patricia Revollo 210-***-****

Robert Hembree 210-***-****

Sue Turner 210-***-****

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