Technology Assistant Administrative
Resume:
Hampton, VA
Fredericksburg, VA
Petersburg, VA
Hampton, VA
Petersburg, VA
JEFFREY DODSON
Summary
Innovative leader with track record of developing and implementing creative new processes that meet client, customer and call team needs. Highly resourceful with proven history of tackling complex projects with superior results. Proficient in schedule management, company event coordination and financial reporting and other administrative needs. Education and Training
Bachelor of Science: Business Management
Hampton University
Dean's List Recipient
Big South Presidential Honor Roll Recipient
National Association for the Advancement of Colored People, Hampton University Chapter, Member Hampton University Pirates Football Team Athlete
Experience
Outbound Sales Representative
Intuit
Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting PPP loans being top performer.
Defined strategies and created a plan to achieve ambitious operational objectives. Consult with clients to obtain information for loan applications and answer questions about Quickbooks and Hubspot processes for marketing within their business.
Meet/exceed performance goals through influencing of upgrades and selling according to defined standards. Top performer in QBO Live selling over 200 quickbooks in 1 month and Hubspot averaging 8 signups per day. Administrative Assistant/Technical Support Specialist J.L. Dodson and Sons Funeral Establishment
Set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions.Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
Liaised between internal and external stakeholders to provide updated project status and performance reports. Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service. Workstudy Technology Assistant
Hampton U Center of Information Technology
Observed system functioning and entered commands to test different areas of operations for the entire institution Reviewed current hardware and software and recommended modifications to increase speed on systems Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions Procured software, hardware and infrastructure required to meet program demands. Teen Camp Assistant
Kool Kidz Academy Summer Daycare
Engaged campers in creative games and sports-related activities to encourage participation and healthy competition. Coordinated and arranged decorations, equipment and food service to facilitate various entertaining activities. Developed events and programs in consideration of needs, abilities and interests of participants. Explained principles, techniques and safety requirements to activity participants to prevent injury. Skills
Project management
Application support
Technical issue analysis
Troubleshooting and diagnostics
Administrative support
LAN/WAN
Network security systems
Workflow planning
Microsoft Suite Proficient
Quickbooks Proficient
804-***-**** ************@***.***
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