SIDDHESH ARJUN SAWANT

OBJECTIVE:

To continuously upgrade my competencies in Administrative, Human Resource, Customer Relationship Management.

SUMMARY DETAILS:

Done a diploma course for basic computers. Have knowledge of the entire MS- Office package. Also have knowledge of Graphics Designing Course.

ACADEMIC DETAILS:

March 2004 Mumbai University (Mumbai)

Passed B. Com Examination with Pass Class

March 2000 Maharashtra Board (Mumbai)

Passed H.S.C Examination with First Class.

March 1998 Maharashtra Board (Mumbai)

Passed S.S.C Examination with Second Class.

Training:

Dangerous goods awareness.

Ramp handling.

DCS check-in for Qatar Airways.

Five star service on ground for Qatar Airways.

Security Awareness Program.

Soft skill

WORK EXPERIENCE:

From November 2014 – Till May 2020

Worked with Oman Aviation Handling Company (OAHC) as Customer Service Agent. Since July 2017 Transfer to Oman Air as Agent Flight Disruption.

With OAHC Check in & Boarding for Oman Air as well as other airline including Air India, PIA, Jet Airways, Shaheen Air &Non Schedule Flights

With Oman air as Agent flight disruption connecting all Transit passengers. To ensure Safe, efficient and on-time departure of flights.

Supervising all ground handling agents and liaising with other respective

Provide the highest Standard of Service possible for all of the operational Functions.

Ensuring all the targets set by the company is achieved.

Ensuring the provision of high standards of service to passengers, Baggage and aircraft handling rendered by our service providers.

From August 2007 – November 2014

Worked for Cambata Aviation Pvt. Ltd. as a Duty Officer Passenger services. Dedicated team member of Qatar Airways & Oman Airway.

Job profile includes:

Customer Relationship Management activities of Departure, Arrival, Boarding, Baggage clearances, etc

Passport and VISA check of passengers

Maintaning staff attendance, leave,staff receords.

Maintaining bills and accounts.

System & On Job Training to new joiners and refreshing course to existing employees in Mishandle Baggage and Arrival procedures.

Supervising Mishandle Baggage& Arrivals.

Updating Passengers regarding their missing baggage’s on daily basis.

From November 2006 - June 2007

Worked as Service Control Staff (Under Classic Services)

In Jet Airway at Domestic Airport Mumbai.

Key Skills:

Effective Leadership and excellent communication skills

Strong work ethics, discipline and high integrity

Ability to work under pressure

Ability to manage and develop staff

Personal Details

Date Of Birth- 01st February 1982

Address- B-20/10(Ambika), Shantisagar Police CHS.

Ramabai Colony, Ghatkopar (E)-75

Email- adnoxy@r.postjobfree.com

Mobile No. - 750-***-****

Language Known- English,Hindi,Marathi

References on request

Siddhesh Sawant

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