Alabang Service Representative

****Apt*Blk*Purok*

BayananMuntinlupaCity

*********@*****.***

095********

NorFatimaM.Alawi

SUMMARY

● CompleterofAccountancyBusinessandManagement

● Knowledgeableincomputerprocesses

● CompetentonSalesdelivery

● ProficientinCustomerService

● Capable in delivering and creating business

presentations using documents, slides, and

spreadsheets

● Highlymotivated,organizedandflexibleinwork

SKILLSANDABILITIES

CommunicationSkills

● Capableinpresentingpersonalviewsconfidentlyon

suchsubjectsas,socialconditions,givingadviceor

providingjudgementoralyorthroughwrittenwords.

● Effectivelydeliverthoughtsandopinionstoagroup

discussioninabletohaveaqualityoutputinBusiness

course.

● Elicitedviewsandprobedforinformationingathering

datathroughtheuseofsurveysandinterviewsfora

ResearchProject.

● Canorganize,writeandpresentideaseffectivelyforcasualand formalspeeches.

CustomerServiceSkills

● Activelylistenstoacustomerconcerntoproperly

empathize and to give accurate solutions or

instructions.

● Caneffectivelyidentifythebestsolutiontoresolvethe customer'sconcernbyaskingprobingquestions.

● Capable ofpacifyinganiratecustomerbyde-

escalatingcustomers'concernthroughempathizing,

givingassurance,andofferingextramiles.

CriticalThinkingSkills

●Capableinusinglogicandreasoningtoidentifythestrengthsand weaknessesofalternativesolutions,conclusionsorapproachesto problems.

●Skilfulyanalyzes,assesses,andreconstructsthinkingprocessto effectivelysolveproblems.

●Communicates effectively with others in figuring out solutionstocomplexproblems.

●Arrivetowel-reasonedconclusionsandsolutions,testthem againstrelevantcriteriaandstandard.

CERTIFICATION

CompleterofOnTheJobTraining(STICollege) February2018

STICollegePre-employmentSeminar March2018

NationalServiceTrainingProgram June2019

EDUCATIONALATTAINMENT

Tertiary PamantasanngLungsodngMuntinlupa(AY2018-2020) 3rdYearUndergraduateof

BachelorofSecondaryEducationMajorinEnglish

Secondary STICollegeofAlabang (SY2016-2018)

SeniorHighSchool

Secondary PedroE.DiazHighSchool (SY2012-2016)

JuniorHighSchool

Primary AlabangElementarySchool (SY2005-2012)

ACHIEVEMENTS

● ElementaryCompleterasanhonorstudent(Top9)

- BestinScienceAward

AwardedbyAlabangElementarySchool

● Grade7CompleterwithBestinScienceAward

(Top9)AwardedbyPedroE.DiazHighSchool

● Grade11CompleterwithBestinAccounting

Award(Top8)AwardedbySTIColegeof

Alabang

● College1stRunnerupinResearchMaking

AwardedbyPamantasanngLungsodngMuntinlupa

REFERENCES

JhunnyLanzaderas

TechnicalSupportRepresentative

Sykes

095********

DaisyBanaag

CustomerServiceRepresentative

Alorica

092********

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