Relations Manager Online Travel

Shoeb Khan

E-mail: adnosk@r.postjobfree.com

Mobile: +91-998*******

OBJECTIVE

To pursue a rewarding career in an organization which provides a challenging work environment and allows me to grow both professionally and as an individual.

ACADEMIC PROFILE

Bachelor of Commerce (B.Com), 2017 from Yashwantrao Chavan University.

SSC passed in 2011 from Ramzan Ali English High School - Malad.

WORK EXPERIENCE

Yatra Hotel Solutions Private Limited (Formerly known as Desiya Online Travel Distribution Pvt. Ltd.), Mumbai

Sr. Executive–Client Relations–B2B, from April 2015 to July 2020.

Key Responsibilities

Handling Escalation for Sold out, Payment issues, Rate issues etc

Booking Confirmation and Reconfirmation, through calls and mails.

Handling Guest complain, Check-in denied issue and Bounce-off

Publishing the booking generated Reports.

Sending pendency, completed, sold outs and refund reports to the Manager

Collection/Refund related coordination with client.

Call 2 Connect (Loop Mobile) Mumbai.

Worked as Customer Service Professional, May 2013 to January 2014.

Key Responsibilities

Handled Customers queries, Complaint and Request etc.

Customers query on calls and through emails

WorkedHandling as Customer Relations Manager (CRM) for Premium customer and MNP (Mobile Number Portability)

HONORS

Yatra Hero of the Month - November 2016.

SKILLS

Good knowledge of Excel.

Good English in Writing and Speaking.

Good in typing - 35 WPM

PERSONAL DETAILS

Born on : 25th September, 1991

Birth Place : Mumbai

Nationality : Indian

Languages known : English, Hindi, Marathi and Urdu

Address : 4/96, Gate no.5, O.C.C, Abdul Hamid Road, Malvani Malad (West), Mumbai 400 095.

HOBBIES

Playing Cricket

Listening to Music

Bike Riding

Date :

Place : Mumbai

Mohammed Shoeb Khan

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