Objective

Looking for a healthy and friendly environment to work. To execute the work assigned efficiently and with utmost accuracy. To continually upgrade knowledge and enhance skills. To build good report with the co-workers and to work as a team.

Personal Details

Nationality : Yemeni

Iqama status : Transferable

Marital Status : Single

Birth Date : September 1985

Languages : Arabic – mother tongue,

English – spoken and written.

Experience Summary

A qualified and experienced professional with More than around 9 years ‘of experience in IT industry, with proven Technical expertise in the latest trends and techniques of the field in terms of IT Services, Support and Systems .

Extensive experience in installation, administration and networking in various environments.

Experienced in network management with different protocols, TCP/IP, DHCP, WINS, DNS and Kerberos. Experienced in installation and configuration of Switches, Routers and Access Point.

Experienced in Operating System & Troubleshooting & System administration.

Excellent knowledge in administrating a SQL Database infrastructure.

A qualified and experienced in MCSA2016 Identity, Networking and Installation.

Education & Professional Certifications

Degree: Bachelor of Computer Science & Engineering – (B.Sc.) Aden University 2010

Course: - CCNA – Cisco Certified Network Associate, Computer maintenance, Design and Graphics – Adobe Photoshop, Illustrator, InDesign,

- ITIL Foundation Ver.3.

- SQL2016: Administrating a SQL Database Infrastructure Microsoft Certification ID: 16985862.

- MCSA: Windows Server 2016 - Certified 2020 Cert. NO: H336-9415. Technical Skills

Systems Analysis and Simulation.

IT Service Management

Network analysis using Wireshark

Linux CentOS, Redhat

Administering Windows Server 2003,2008,2012.2016

PowerShell Scripting.

SQL 2016 database configuration.

Communication skills, Time management, Negotiations, Self-improvement (Auditing), Leadership skills.

Memo, Reports Writing, Decision Making & Troubleshooting.

Design using Adobe Photoshop, Illustrator, InDesign.

Improving & searching for best solution.

Remote monitoring, testing LAN network & servers. Professional Experience

Company: Awqaf Sulaiman AbdulAziz Al Rajhi Holding Company. April 2016 to Present Position: IT Specialist.

Responsibility

Setting up new users’ accounts and profiles and dealing with password issues.

Create form for a New Employee Procedure.

Installing Operating system, configuring IP addresses, configuring network printers for remote printing.

Create and manage computer, user and group accounts in an Active Directory.

Management for File Server and grant access users to Share Folder.

Provide all share resources to client’s internet, printing and file server, etc.

Troubleshooting of Network issues, printer’s issues, PC’s & Laptops issues

Providing first level technical support to customers.

Ability to convey technical solutions in a clear and concise manner.

Installing and configuring computer hardware systems and IT software.

Undertaking analysis, diagnosis and resolution of client problems via phone, e-mail & face to face contact.

Quickly responding to customer enquiries and concerns.

Escalating unresolved problems to other support staff.

Taking ownership of problems and tracking them to a successful conclusion.

Raising & maintaining incident tickets and problem records.

Continuously reviewing performance against Service Level Agreements.

Analyzing call logs to spot trends and underlying issues.

Producing documentation and reports to a high standard.

Monitoring IT network to ensure availability to all users.

SQL databases Tasks & configuration.

Setting up & Outbound Management for Avaya and Polycom Telephone to the users.

Installing & Pushing Kaspersky Antivirus to all users.

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