Martha Thornburg

I've worked since i was ** years old. Ive worked hard and even had my own

business. But when Covid hit my type of work couldn't be done and so i slowly closed my business and now im back looking for work... Bulls Gap, TN 37711, USA

Work Experience

October 2018 - February 2020

Owned Cleaning Company

B&M Cleaning Service

I ran my own cleaning business. I cleaned cabins that got rented out, residential homes, rentals, just renovated. I done just small like everyday cleanings or deep spring cleanings. All of the cabins i cleaned had a personal pool and hot tub so i had to drain and clean those as well as mantience them.

**I started this business myself and i ran it myself.

June 2014 - September 2018

ATM/Debit Card Fraud Dept

Advanced Call Center Technologies

Took Calls with a headset from people who had fraud on there accounts (thru bank of america, it could be fraud money stolen, or something to do with the merchant). Id have to ask questions and see if it was a merchant problem or a problem where someone was stealing money. en if it was a merchant's issue id tell them they needed to call them (and id o er to transfer them to the merchant, if they agreed id get the number call them introduce myself and the problem then transfer the customer over). If it was somebody stealing money then id have to le a fraud claim and ag the transactions. Do the claim and let them know if it was someone they knew that the bank could press charges. en id have to close out there card and order them a new one and let them know if they bank was gonna reimburse them or if theyd wanna investigate before they gave them any money back.. e goal was to le as few fraud claims. So if someone called in saying they had fraud and you opened up the fraud claim and started it and as i done more research on the charge it was from an online company (the charge showed up as something else so with further research i found the actual companies name), they remembered then that they did do the purchase but the claim was alreaedy started then id go to the end of the claim and click that customer remembered the transaction and they did it (you'd click on rebutle). So you almost did a claim but helped them gure out that it wasnt fraud and you helped them thru it then you'd get a bonus for that. Also how fast you could get on the phone and get a claim led and everything done as fast as possible without rushing the customer you'd get bonuses as well..

**I always had 5+ rebutles a week and i could get most

customers on the phone get everything answered and claim led in about 4 minutes..

**I was in the top 5 with rebutles and fastest times ling a claim.

December 2011 - June 2014

Direct Support Professional

Lakeway Achievement Center

Help people with developmental disabilities to live a normal life. Sit at home with them and help them do everyday activities. Also had to do 24 HR documentation for the state about what they were doing how their day was going and pretty much just everything that went on. Heres some of helping them live daily lives (Get up and get ready for work, Cook for them, Clean or assist them in cleaning, Administer medications, take them to doctor appointments, Help them do daily

activities/hobbies, Assist/or bath them, do grocery shopping, get them/assist in getting ready for bed etc)

***I also had to get CPR trained, First aid Training, CPI Training (So your trained on what to do if your client has a behavorial while your working or while out on an outing), I had to get Medication Administration (you have to take a state certi ed test and pass it).

February 2008 - December 2011

Assembly line

Exedy

Built parts by hand to then be run thru the furnace. en id go over to the line where they come out of the furnace and id inspect the parts. Good parts would be stacked and packed bad ones would be stacked in a bin to be sent back over to be xed. Had to do all documentation for all parts and packed parts to go over to shipping. is was a very fast paced job. You was always moving from front of furnace to back and had to do documentation on everything.

Education

Chu y Do k Hig Sc o

Fi l of s u y

2005 - 2008

Skills

Wor

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Pho h

Go g Dri

Cha t

Dat En y

te m u c i s

Cla Pro s

Out d Cus r Ser Cal Cen

IN D CU M SE C

Cus r Ser Rep n a v

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Med i n Ad i s ti

Hom Car

Car er

As e b Lin

in c o of pa s

Pac

Shi n & Rec i g

Shi n do n a n

Cle g Ser

Man n

Languages

Lan e — Nat ]}

Lan e — Pro s o

Lan e — In e m a

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