Federico Maldonado

adnom5@r.postjobfree.com

479-***-****

Summary:

I started my IT career with Wal-Mart back in 1998 working in the ITEMFILE area since then I have worked in a lot of different areas including Grocery, Replenishment and most recently on the systems side as a Mainframe DB2/IMS Database Administrator.

During these short 21 years, I have enjoyed a lot of challenges and have had countless learning opportunities from being the first programmer to incorporate MQ Series into a system to working on highly classified projects to protect the company.

I was lucky enough to lead a small team of DBA’s to bring up SAP for our customers back in 2008. I have been a part of bringing in Remedy7 into Wal-Mart and having the honor of being one of the first ever Remedy7 Change Coordinators. Same for Remedy8, ServiceNow and JIRA.

I enjoy troubleshooting and solving issues, I pride myself in being logical and always suggesting multiple options to solve an issue big or small. Plus, I thrive on challenges that make me think, research and grow.

I continually look for ways to find improvements in procedures or processes in order to improve efficiency. In addition, I always look for ways to automate (where possible) to reduce manual work and speed up productivity. I work best with supportive and engaged leadership. I have been given the opportunity to find something else I can excel at for which I am grateful and excited.

Work well under pressure and comply with deadlines. Great team player however, able to function as a separate entity. Possess determination, loyalty, motivation and sense of dependability. Dedicated to unleashing team’s full potential and mine as an individual.

Education:

Bachelor of Business Administration, C.I.S, University of Texas-Pan American, Edinburg, TX 78539, 05/1995

High School Diploma from Mission High School, Mission, TX 78572, 1990

Technical Skills:

Hardware: P.C, Mainframe (VAX), Mini-computers: 8550, 8700, 7620, AS400/OS400

Software: Extensive exposure to DOS and WINDOWS environments; Strong knowledge of Lotus 1-2-3, QuattroPro for Windows; Extensive use of WP5.1(DOS) and WP6.0 for Windows; Programming using QuickBasic 4.5(DOS), VisualBasic 3.0(WINDOWS); Knowledge of FoxPro for Windows and Dbase III Plus(DOS); VAX/VMS and AS400 experience programming with COBOL; Data manipulation using FOCUS, DCL, Ez-trieve, SAP systems support; Strong SQL skills using DB2 ZOS 9 and 10. Data modeling (Erwin).

Experience:

goTRG

Oct. 2020 – current

Computer Repair Technician

Diagnose, troubleshoot and repair laptops, desktops, and tablets to factory specifications

Identifies and procures the hardware and software needed to satisfy repairs

Ensure all repairs meet or exceed our quality standards.

Operates within standard operating procedures. (SOPs)

Meet production goals and deadlines.

Document and keep detailed records of all work performed.

Provides updates, status and completion information to Team Lead.

Wal-Mart Stores Inc.

Aug 2020 – Sept 2020

People Services – Benefits (call center)

Conducts work on premium payment account by entering data into accounts; reviewing incoming premium payments form associates, dependents and providers of service; reviewing participant accounts to determine potential data entry or system errors; and monitor internal system to ensure accurate payments and handling of third party providers.

Provides customer service and executes communication in compliance with federal, state, and local laws and regulations by applying general provisions of benefits plan guidelines and of IRS Section 125 and 409A, ERISA, HIPPA, COBRA, FMLA, USERRA, and other state and federal regulations specific to the benefits area that are required to answer customer questions and provide customer service.

Wal-Mart Stores Inc.

Jun 1998 - Sep 2019

Senior Database Administrator

Lead cross areas teams for proper execution of projects and/or changes.

Led team projects (DR – Disaster Recovery, Gateway Elimination, Customer Experience team, OMS changes, ItemFilechanges, Change Coordinator standards and expectations, yearly Flash Flip process) which involved but were not limited to requirement gathering, project tasks planning and execution.

Support application teams using DB2/IMS/CICS and help troubleshoot all z/OS environment and COBOL/Ezytrieve and CICS connections/setups for quick issue resolutions.

Along with mentoring junior team members and guiding team to reach divisional goals.

Other duties included but not limited to facilitator for the team/area regarding Remedy7 and was Change Coordinator for Remedy7 for a year until it was fully operational.

Also served as facilitator for Remedy8 and most recently ServiceNow for the team. In charge of training and helping the team with all aspects of ServiceNow and how to automate/incorporate it to accomplish team/division goals more efficiently

Most recently worked with JIRA and BetterWorks in an effort to streamline how team interacted with these tools and other automation efforts within the team.

Provide quick tools for data extractions and lead/support war-rooms for all z/OS environment dealing with Wal-Marts full environment.

Customer Experience Team lead (team of 6); tasked with how to improve customer’s experience while working with team, this included but not limited to automation of customer requests for team, team process/procedure improvements (setting standards and expectations) and mentoring junior team members and working with management in order to have a unified vision.

Use data modelling tools such as Erwin for table design and creation. In addition to but not limited to design troubleshooting and process flows.

Advanced Database Administrator

Provides support to all ISD on DB2 and IMS database platforms. Includes but not limited to SQL tuning, table structure maintenance, leading major division projects.

Led SAP endeavor in order to stabilize environment and standardize maintenance schedule. Engaged/supported day to day SAP admin activities (REORGs, RUNSTATS, performance, system health).

Led yearly Flash Flip project used to archive yearly sales data. Provided on-call support for all applications area and follow up on such. Recently performed role of area Coordinator to ease transition from old Remedy system to new Remedy 7 system for the past year, where I received numerous accolades and awards from fellow Coordinators. I also, established standards to be used by all Coordinators.

Plus, I helped implement and serve in CAB meetings, helped develop road map for division wide interaction and severed various administration tasks to start Remedy 7 endeavor.

Senior Programmer Analyst

Write/develop specs for junior associates.

Support/lead team in projects and design walk thru.

Mentor junior team members along with coordinating efforts with customers to fully utilize team resources as efficiently as possible.

Experience in developing and setting up CICS transactions under z/OS accessing IMS/DB2 and MQSeries.

Lead team projects (WACO, MPUT, GDIS) while serving as liaison between team and customer to ensure successful goal attainment for both sides.

Job requires use of CICS, EASYTRIEVE and DB2/SQL knowledge in order to better support systems.

Extensive knowledge debugging/tracing and troubleshooting CICS connections using supplied tools, Mainview/Xpeditor, and COBOL compile listings.

Programmer Analyst

Maintain/develop COBOL programs used in Wal-Mart stores throughout the world.

Research and identify possible solutions to a need and execute best action plan according to need. Coordinate with senior team members to ensure team and company standards are met before generating code specs.

Job requires use of CICS, EASYTRIEVE and DB2/SQL knowledge in order to better support systems.

Experience in developing and setting up CICS transactions under z/OS accessing IMS/DB2 and MQSeries.

Extensive knowledge debugging/tracing and troubleshooting CICS connections using supplied tools, Mainview/Xpeditor, and COBOL compile listings.

UT-Pan American, Edinburg, TX

Aug 1995 - May 1998

Programmer/Analyst I

Maintain and modify COBOL programs to satisfy University needs.

Develop in-house programs for ad-hoc processing using COBOL and/or FOCUS. Setup batch jobs requested by users for night processing and served as “problem solver” on a weekly basis rotating with other programmers in order to get full exposure to system.

Hamer Enterprises, McAllen, TX

Mar 1995 - Aug 1995

Customer Support / Computer Programmer

Develop voter registration system (EZVOTE) using COBOL running on an AS400.

Results Inc., McAllen, TX

1994

Computer Instructor

Teach classes on how to use WordPerfect and Microsoft Office to kids, senior citizens and secretaries.

University of Texas Pan-American, Edinburg, TX

1991 - 1994

Computer Lab Assistant

Assist university students on the use of lab software which included Quattro-Pro, WordPerfect, FoxPro, DbaseIII and Microsoft Office. I

Basketball Coach, UTPA Youth Opportunities Unlimited, Edinburg, TX

Summer 1993

Coached basketball to students in order to get them to work as a team and keeping them out of trouble.

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