English Language Education

KEMISOLA JOHN

TRCN, B.A. (Hons)

CUSTOMER SERVICE ADMINISTRATION MEDIA COMMUNICATIONS MARKETING SUPPORT

CONTACT PROFILE SUMMARY

Result-driven and meticulous personnel with 4+ years of experience in sales,

customer service, administration, and teaching (learning and development).

Magodo Phase II, Shangisha, Lagos State. Able to improve business bottom-line by deploying excellent customer service

and marketing competencies, especially telemarketing.

Adept at implementing teaching plans from the approved curriculum while

+234 806-***-**** collaborating with others to drive growth and achieve set objectives.

Proficient in utilizing Microsoft Excel, Access, Word, and PowerPoint to manage

data, prepare reports, create presentation slides, and draft official documents.

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WORK EXPERIENCE

EDUCATION Customer Care Personnel (Telemarketing) April 2017 – November 2017

Globacom Nigeria Limited, Victoria Island, Lagos State.

B.A. – Education (Second Class Honors)

University of Ilorin. Promptly responded to customers’ requests in a courteous & knowledgeable

2015. manner; screened and transferred calls; and maintained the official phone log.

Made 100+ calls every month providing excellent customer service and

Senior School Certificate answering concerns with the appropriate etiquette.

Toklak Private Comprehensive College. Educated 50+ prospects on new services offered by the firm, leading to prompt

2010. purchase and revenue generation.

Maintained top-notch service knowledge by engaging in periodic training as

organized by the learning and development team.

CORE COMPETENCIES Collaborated with coworkers to analyze negative customer feedbacks &

developed pragmatic solutions that improved customer satisfaction by ~10%.

Customer Relationship Management

Prepared reports on customer feedback and sent them to superiors for review.

Report Preparation and Presentation

Files and Records Management Administrative Personnel / Teacher (NYSC) Jan. 2016 – Dec. 2016

Database Management Ayo Miracle International School, Sango Ota, Ogun State.

Curriculum Implementation

Organized 20+ students’ files and records in chronological order for easy

Customer Experience retrieval when needed.

Corporate Communications Increased the number of students completing assignments on time by

Office Administration 50% by employing the group studies initiative.

Efficiently disseminated important information to all students and other

Excellent Interviewing (Vox Pop)

stakeholders. Managed students’ performance data in the manual database.

Telemarketing Collaborated with teachers to develop a new curriculum and class activities to

Classroom Control enhance learning.

Learning and Development Prepared a plethora of materials including reports & letters while maintaining

a high level of confidentiality.

SOFT SKILLS WORK EXPERIENCE – CONTINUED

Excellent Communication Radio Station Presenter (Intern) January 2015 – June 2015

Interpersonal Skills Ray Power FM, Ilorin, Kwara State.

Emotional Intelligence

Recorded various conferences, commissioning ceremonies, state meetings, and

Time Management

celebrations for 50+ clients during my stint at the organization.

Teamwork and Collaboration

Acquired the skills required to perform live reporting for radio programs from

Adaptability top-notch professionals.

Conflict Resolution Co-hosted various shows, fluently introduced and interviewed guests, and

interacted with the audience by asking engaging questions.

TECHNICAL SKILLS Improved my confidence level from 30% to 85% by pushing my boundaries

through consistent street interviews (vox pop).

Microsoft Office (Word, Excel, Access,

Excel, and PowerPoint)

ADDITIONAL EXPERIENCE

Slack (Team Communications)

Google Workspace English Language & Literature Teacher January 2014 – December 2014

Zoom (Video Communications) Government Girls Day Secondary School, Ilorin, Kwara State.

English Language & Literature Teacher July 2012 – December 2012

MEMBERSHIP

Better Days Secondary School, Lagos State.

Teachers Registration Council of Nigeria

Student Member. Sales Officer and Operations Manager January 2005 – December 2007

2015 Tiswell Pharmacy and Stores, Abeokuta.

LANGUAGES VOLUNTEER EXPERIENCE

English (Advanced Proficiency) Vice President (Community Development Group) 2016

Yoruba (Native)

Contact this candidate