DOMINICK I LLARDI

Northeastern PA Area 570-***-****

adnodl@r.postjobfree.com linkedin.com/in/dominickillardi/

Sales Management Customer Service Operations Management Process Improvement

Collaborative problem solver who uses data analysis and process improvement to turnaround troubled operations and processes. Skilled trainer and motivator who utilizes effective communication, listening, and training skills for building trusted, long-term cooperative relations.

Expert in identifying the root cause of issues and translating complex processes into clear, understandable, and actionable steps. Highly competent in applying critical thinking to drive strategic plans. An enthusiastic leader who consistently meets commitments with integrity.

Expertise in:

– Data Analysis

– Strategic Planning

– Time Management

– Client Relationship

– Communication

– Training and Development

– Performance Management

– Problem Solving

Industry Depth

Sales Management Data Analysis Operations Client Relations International Growth

PROFESSIONAL E XPERIENCE

ADP, Allentown, PA

Mid-Market, Inside Sales-District Manager June 2017 – September 2020

Mitigated risk for Mid-Size Canadian businesses and reduce operating cost. Develop cost effective strategies and match workforce management solutions for New Businesses specific for their organization. From software to full outsourcing in the Human Capital Management realm, provided a variety of products from hiring to retiring, such as comprehensive solutions that increase engagement, mitigate risk, and drive revenue. Work with potential clients to identify which solution would eliminate department inefficiencies, streamline processes from payroll to HR management, allowing a company to focus on business strategies to increase bottom-line revenue and provide better talent management. Collaborated with C-Level executives in 1st appointment, company analysis, and virtual demos. Prepare quotes and proposals.

●Recognized for surpassing monthly 19.5K quota by 327%, and received the Top-Midsize Business Inside Sales District Manager award in 2019. Sold a full suite HCM system by cold calling, internal analysis and virtual demo to Accredited Supportive Living Society in Alberta, Canada.

●Achieved top 3 dialer for making outbound calls to prospect clients - month over month FY-21. Over exceeded 35 dials a day consistently to accomplish meeting daily KPI metrics.

●Successfully converted 80% of 1st appointments into the active process, maximizing client base for FY-19 by professional communication, using persuasion, industry and company challenges.

DOMINICK I LLARDI adnodl@r.postjobfree.com PAGE TWO

Converse, Tannersville, PA Assistant Store Manager April 2014 – June 2017

Led the operational and merchandising standards to a high-volume retail location. Ensured the store’s compliance with company standards as related to customer service, scheduling and staffing, payroll, pricing, stock replenishment, supply chain, stockroom organization, facility, and maintenance, and including front end efficiency, and the analysis of front end and back-end reporting.

●Drive customer service through performance management and motivating staff to perform at a high level of engagement.

●Responsible for leader on duty shifts with a focus of maintaining customer service and operational standards.

●Stepped into the role of Store Manager in their absence.

●Reduced the store’s inventory shrink by 2% to .95% in FY-16 by facilitating the store’s Business Plan for Shrink Reduction. Follow up on a daily / weekly basis for all components of the plan that included operational and loss prevention best practices.

●Increased overall store sales 3% year in FY-16 compared to previous year FY-15.

ADDITIONAL R ELATED E XPERIENCE

NIKE FACTORY OUTLET, Tannersville, PA, Supervisor

TARGET CORP, Stroudsburg, PA, Sales Floor Team Leader

EDUCATION

Bachelor of Science (BS), Business Management,

East Stroudsburg University East Stroudsburg, PA

Graduated December 2013

TECHNOLOGY

Microsoft Word Excel PowerPoint Office Outlook WebEx Teams Cisco WebEx

ADP- Workforce Now Oracle Salesforce

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