MADELEINE KOPP

**** **** **** ******* ********, KS 66044

443-***-**** adnod4@r.postjobfree.com

Objective

Seeking a receptionist position where my outstanding clerical and customer care skills, along with front desk operation management and medical expertise, will be fully utilized.

Experience

Mady & Mom Pet Pampering Professionals

www.rover.com/sit/koppm91

www.madymom.com (now inactive)

08/2016 – present

East San Francisco Bay Area, California

Business Owner/Pet Sitter/Dog Walker

Provide in-home daytime, evening and overnight pet, farm and exotic animal care including, but not limited to: dog walks; meals; treats; water bowls; litter boxes and other messes; play and cuddle time; record keeping such as date, time and description of services provided after each visit

Administer oral and topical medications, as well as insulin injections

Provide housesitting duties such as mail, newspaper and package collection; plant watering; setting garbage/recycling bins out on designated days

Coordinate and conduct face-to-face client meetings which consists of new and current clients, as well as their pets, through data gathering on pets; and answering questions/offering advice

Perform all administrative and financial duties in relation to business ownership

Administrator for Facebook business page (all five-star reviews) and business advertising

Mechanicsville Animal Hospital

04/2012 - 08/2016

Mechanicsville, VA 23111

Receptionist/Technician-in-Training

Originally hired as Kennel Attendant/Veterinary Assistant

Team-work oriented

Obtained skills to medicate, feed, and walk dogs/cats in a timely, detailed manner

After one year, promoted to reception

Learned how to multi-task in a fast-paced environment, answered phones on a 6-line system, checked patients in and out, collected payment, created estimates, and ran accounts receivable monthly

After six months of reception, promoted to technician-in-training

Learned how to draw blood, administer IV/SQ/IM medications, take radiographs, calculate medications used for induction to anesthesia, administer isoflurane and sevoflurane anesthesia, monitor patients under anesthesia through oxygen and EKG monitors

Took detailed patient history, developed relationships with clients, and filled medications from the in-house pharmacy

CVS Pharmacy

10/2008 - 11/2011

Richmond, VA 23225

Lead Pharmacy Technician

Inventory Specialist

Pharmacy Technician

Virginia state certified Pharmacy Technician

Performed basic duties such as data entry of prescriptions into the medical record, and counting medication

Promoted after a year to Inventory Specialist

Job responsibilities included cycle counts, weekly warehouse ordering, cardinal orders, damages and recalls, and out of stocks

HIPAA compliant in all policies and procedures

Promoted to Lead Technician

Performed basic customer service duties, as well such as answering high volume phone calls, assisting customers and promoting sales

Skills

Red Cross certified in animal CPR

Education

Midlothian High School

Graduated 06/2009

Mady & Mom Pet Pampering Professionals

Client References

Patty Goodman, wife of retired Superior Court Judge Larry Goodman-510-***-****

Lisa Sherman, physician (OBGYN)-510-***-****

Rachel Briggs, teacher-510-***-****

Contact this candidate