Student Leader Resident Assistant

KAYSHYA CAFFEE

Irving, Texas Email: ************@*****.*** 469-***-****

Recent college graduate seeking an opportunity to work with students or juveniles that values innovation, diversity, and people. I am highly motivated, adaptable, and an experienced person that brings value to any team. I have a passion for helping others and aiding organizations to become more effective and efficient as possible. EDUCATION

Bachelors of Science in Criminal Justice, Texas A&M University- Commerce August 2021 EXPERIENCE

Mentor of the Summer July 2021- current

Texas A&M University- Commerce, Commerce Texas

• Responding to psychological, medical, and maintenance emergencies by acting within established emergency protocols

• Assist residents with conflict resolution, handle student discipline issues and enforce program policies

• Helping program participants build coping mechanisms to guide them through successful completion of the program

• Creating and planning events that go beyond residents’ needs and help direct activities that challenge residents to become global citizens

• Engaging in intentional conversations with supervisor, students, and team members Resident Assistant (RA) Aug 2020- May 2021

Texas A&M University- Commerce, Commerce Texas

• Worked as student leader while maintaining 15+ credit hours and a 3.3 GPA

• Creating duty schedules for the academic calendar year and purchasing supplies for programs while staying in budget limits

• Planned and hosted events for 300+ residents that engage and empower students to value diversity, enlightened inclusion, and lifelong learning

• Used MS Excel to create pivot tables that identified student needs, resulting in better roommate and floor placements

Customer Service Assistant (Seasonal) April 2020- Dec 2020 Market Street, Coppell Texas

• Handling 30-40 calls a day and increasing customer satisfaction by 30%

• Prepare product and/or service reports by collecting and analyzing customer information

• Recommended potential products or services to management by collecting customer information and analyzing customer needs

• Resolve customer complaints and product or service problems Barista Shift Lead (Seasonal) Oct 2016- Jan 2020

Great Wolf Lodge- Starbucks, Grapevine Texas

• Delivered in depth training to workers in food preparation and customer-facing roles to promote strong team performance

• Received an average of 85% customer satisfaction in reviews

• Supervised employees to maintain and uphold store policies and optimize staffing patterns

• Served and provided excellent customer service to 300+ customers in an effective and efficient manner AWARDS

Resident Assistant of the Month, Sept 2020

Resident Assistant of the Month, Oct 2020

Pride Pack Award (Great Wolf Lodge), Oct 2018

Dean's List: Fall 2019, Spring 2020, Fall 2020, Spring 2021 EXTRACURRICULARS

• Ronald McNair Scholar Program, October 2019-present

• The National Society of Leadership, March 2019- present

• Rising Lion Program, July 2021- present

• Lion Ambassador, April 2019- April 2020

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