Admissions Advisor Service Coordinator
Resume:
JOSE SALAZAR
*** ***** ****** ** ***#**, Mesa, AZ, 852**-***-*** 5377 *************@*****.***
Objectives
I am seeking a job that will help me improve my skills and experience in the field and hopefully start a career really soon.
Education
High School Diploma/Graduation Year 2009
Dobson High School
Mesa, AZ/ High School Diploma/ Graduation May 2009
Enrolled at EVIT to study as a computer repairman for 2 years and received my Computer Networking Engineer Certificate 2009.
SKILLS
Excellent Communication Skills
Great at Multi-Tasking
Proficient with Microsoft Products
Team Player and work well Independently
Good skills filing claims and also good in Data Entry skills.
Experience
GC SERVICES
Collections and Customer Care
05/2017 – 01/2018
Took up to 60 and 80 calls on each shift.
Collected payment from customers that were past due on our products/ services.
Assisted with customers where I place online orders for Kay Jewelers or Jared Galleria.
Helped with replacements products and any type of repair or damaged jewelry.
Made sure each customer was given a good customer experience.
Alorica Inc.
02/2018 – 02/2019
Sales
Made up to 80 or 120 outbound calls each shift.
Assisted DirecTV customers by selling movie channels such as HBO, SHOWTIME, and STARZ.
Upsold existing customers into new products and services.
Asked probing questions to figure out what products were best for each customer.
Provided exceptional customer service.
MVA SOLUTIONS
05/2019 – 07/2019
Assistant Admissions Advisor
Made up to 80 to 90 calls on each shift.
Call fellow students and provide them the information that they requested for Colorado Technical University or American InterContinental University.
Made up to 20 to 37 transfers who wanted to sure know more information about our school and interested enrolling.
Have to follow what the script says on the screen and read it to our students and ask them a few questions so that I can get them to an Advisor to provide them the information that they are requesting about our school.
I have been working on two programs such as Five 9 and Noble to do outbound calls for students who wanna reach their educational goals.
Bloom Insurance
09/2019 to 12/2020
VBE Agent
Take inbounds and outbound calls
Work with variety of healthplans such as Aetna, Allina Health Aetna, Innovation of Health, Centene, Ascension, Christis Health and Blue Cross Blue Shield for Michigan and Arkansas.
Always have to follow and read what the script says on the screen and read it to the member’s who recently enrolled with any type of healthplan they enrolled.
Always ask members about their HRA’s Health Risk Assesment questions and some setup their AWV annual wellness visit with their PCP.
Advise members if they have any additional questions about their healthplan to speak with their enrolling agents or member services once they receive their member’s I.D.
Progress Residential
03/2021 to 06/22021
Service Coordinator and Floater
Work with a variety of programs to work with such as Microsoft Excel, Outlook respond emails from inboxes, Microsoft Team Chat, Salesforce, Noble, Sibi, CallMax and other.
Work with work orders from residents making a statement regarding about their homes rather its regarding a pipe issue or any type of leaks, rock sheets damaged, ceiling, garage doors not working, lawn maintenance, trimming trees and other. In my job description we work with these types of work orders and assigned them to Service Manager so they can provide techs or venders to residents to have their homes fixed.
I also work on 3rd Party Past Dues on Microsoft Excel so that I can email or contact vendors on some work orders that need to be done so that vendors can email me that information and add them to my notes that they either have been completed, parts pending or in progress which means vendors are still working on it.
Awards and Acknowledgements
Type of Award / Award Description
I received my certificate of completion for 1 year of working with Bloom Insurance.
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