Active Directory Desktop Support

RAGUL.M

Urachikottai.Bhavani-******

TAMIL NADU

Contact Number: +917*********

Mail-ID : *********@*****.***

CAREER OBJECTIVE:

Intend to structure my growth in pace with the ever-changing corporate environment. Make my learning curve to move in a linear fashion along with the growth of my functional and technical skills coupled with overall personality development in order to face the challenging times ahead.

PROFESSIONAL EXPERIENCE:

1)Working as a Desktop (DL2) Engineering in Wipro client Care IT Solution Pvt ltd .Bangalore - JULY 2016 to NOV 2017.

2)Working as Support Engineering in Mphasis & HP client INKNOW TECH Pvt Ltd Bangalore. – JULY 2018 to DEC 2019

3)Working as a Desktop support Engineering Thorogood associates ind pvt ltd Client is Tasktel technologies pvt ltd Bangalore – DEC 2019 to MAR 2020.

4)Working as a Desktop support Engineer Allergan India Pvt ltd Client is Teams Lease - JUN 2020 to Till Now.

Role and Responsibilities:

Installed, upgraded, and verified hardware and software applications.

Installing Win XP, win 7, Win 8, Win10, Win Server 2008,2012,2012 R2 Operating systems.

Applying operating system patches when necessary.

Configuring Active Directory and DHCP.

User creation in Active Directory

Operating system installed through network.

VPN Configuration and installation.

Installing software’s on workstations and troubleshooting the issues.

Installing Anti-Virus software and monitoring the Anti-Virus scanning.

Remotely troubleshooting and fixing desktop & Laptop related issues.

Network Related issue LAN, WAN and Wi-Fi.

iPad Configuration.

Configuring Wi-Fi network.

Maintaining file share and taking backup.

Configuring Outlook (2010,2013,2016, O365) and troubleshooting the issues.

Resetting user passwords, unlocking and disabling user accounts.

Hostname Creating Active Directory.

Monitor system hardware performance.

Quickly arrange repair for hardware in occasion of hardware failure.

Verifying available disk space on workstations/ server and take corrective actions.

Preparing and updating Inventory Report as and when it’s required.

Installing hardware and peripheral components like disk drives, printers, keyboards and monitors.

Server Console Given and use putty.

Creating, updating and closing of the tickets once the request is completed.

Adding and rejoining client machines into domain and Giving Admin rights to user`s.

Asset management is handling in Excel sheet.

Configuration of Thermal Printer and Laser Printer.

AV Device (Board room & Conference room) checking.

EDUCATIONAL QUALIFICATION

COURSE

INSTITUTION

BOARD/

UNIVERSITY

YEAR OF PASSING

PERCENTAGE /

CGPA

B.Tech.

(Information Technology)

Sasurie College of Engineering,

Tiruppur.

Anna University, Chennai

2016

63

HSC

Government Boys High, sec. school bhavani

State Board

2012

68

SSLC

Government. hig. sec. school Mylambodi

State Board

2010

65

PERSONAL INFORMATION:

Father’s name : Mr.C.Murugan.

Date of Birth : 16-02-1995

Languages Known : Tamil, English, and Kannada

Hobbies : Playing Cricket, Volley ball, Bike Riding.

DECLARATION:

I assure you that the above given details are true to the best of my knowledge.

Date: (M.Ragul)

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