Solution Specialist
Resume:
Rochelle Ellis
**********@*****.***
Philadelphia, PA 19138
Education
New Jersey Institute of Technology
University Heights
Newark, New Jersey 07102
Studying for Bachelors in engineer
Major: civil engineer
Truck owner operator Business
April 2018-current
Pick up, transport and deliver goods to places for extended period of time and over long distances through driving our own truck. Ensure the delivery of goods and materials efficiently on the designated time and date with all the delivery documents needed. Keeping track of invoices, maintenance and routes. Verizon wireless
Solution specialist
Sales representative
July 2011-2018
Job Tasks and Responsibilities
Role focuses on promoting and selling Verizon wireless and other product modules or services to potential customers and existing customers,while meeting exceeding sales target objectives. deal directly with customers either by telephone, electronically or face to face
-respond promptly to customer inquiries
-handle and resolve customer complaints
-obtain and evaluate all relevant information to handle inquiries and complaints
-perform customer verifications and credit checks
-process orders, forms, applications and requests
-direct requests and unresolved issues to the designated resource including internal
-manage customers' accounts
-keep records of customer interactions and transactions
-record details of inquiries, comments and complaints
-record details of actions taken
-manage administration
-communicate and coordinate with internal departments
-follow up on customer interactions
Education and Experience
High school diploma (2007)
college Degree in progress
knowledge of customer service principles and practices knowledge of relevant computer applications
ability to type
knowledge of administrative procedures
numeric, oral and written language applications
product knowledge
Key Competencies
interpersonal skills
communication skills - verbal and written
listening skills
problem analysis and problem-solving
attention to detail and accuracy
data collection and ordering
customer service orientation
adaptability
initiative
stress tolerance
Previous jobs
Rainbow (retail)
Plainfield, Nj
Starting winter 2009
Ending summer 2011 Assistant Mang.
Easy Pickins (retail)
Orange, New Jersey
Starting fall of 2006-09
key holder/Mang.in training
Joyce Leslie (retail)
Toms River, New Jersey
Start summer of 2004
Ending fall of 2006
Volunteer history
Children's hospital
Manchester, New Jersey
Starting fall of 2005
Ending spring of 2005
As a children's hospital worker I organized activities and put in practice a curriculum that motivated children's physical, emotional,intellectual, and social growth. Hilltop Nursery and day care center
Toms River, New Jersey
Starting spring of 2005
Ending winter of 2005
As a child care worker I cared for children between the ages of 2 and 5 years old and supervised older children before and after school. I played an important role in children's development by caring for them when parents are at work or away for other reasons. In addition to attending to children's basic needs, as a child care worker I organized activities and implemented curricula that stimulate children's physical, emotional, intellectual, and social growth. I helped children explore individual interests, develop talents and independence, build self-esteem, and learn how to get along with others. Computer Skills
- Microsoft word
- Microsoft publisher
- Microsoft excel
- Microsoft PowerPoint
- AUTOCAD
Math skills
- Algebra
- Geometry
- Pre-calculus
- Calculus
- Probability and statistics
- Physics
Contact this candidate