Royann DeSalvatore

*** ********* ****, *** ** Bowling Green, OH 43402

Phone: 419-***-**** E-Mail: adnnuv@r.postjobfree.com

Skills

●24 years in the healthcare field

●24 years experience in customer service

●12 years in a managerial role

●Knowledge of Microsoft Office including Word, Excel, PowerPoint

●Ability to type 50 words per minute

Experience

Consumer Service Provider, Wood Lane Residential Service, Bowling Green, OH September 2015-current

●Schedule, run and track all medical appointments for consumers for medical, dental and surgeries

●Weekly med cart checks, order medicine and treatments for consumers

●Order supplies for the home(gloves, briefs, disposal wash clothes, cleaning supplies, and much more)

●Work direct care hours in the homes, which we assist consumers to live their lives like you and I. Help them with feeding,daily bathing, dental care, grooming, laundry, cleaning and cooking.

●Assist in training new staff with job duties as needed.

●Work multiple shifts

Patient Access Supervisor, Wood County Hospital, Bowling Green, OH March 2003 – August 2015

Oversee thirty registration employees, which include scheduling, training and hiring new employees

Actively participate in registration duties, such as accurately gather demographic, contact, insurance, and family doctor information to enter into the hospital computer system

Order department supplies, track expenditures, and maintain current inventories

Work with billing department to help improve quality of the revenue cycle

Work closely with the Patient Access Manager to ensure policies and procedures are kept up to date

Manager, The Corn City Bar, Deshler, OH June 1996 – December 2002

Order restaurant supplies and maintain current inventories

Responsible for cash drawer

Cook, serve, and prepare food for customers

Work open and close shifts

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Responsible for hiring and training new employees

CNA/Physical Therapist Assistant, Oak Grove Nursing Home, Deshler, OH March 1989 – May 1993

Assist patients with daily living routines such as dressing, bathing, feeding, going to events Assist patients with walking and other exercises to help with mobility

Education

Wood Lane Residential Service, Bowling Green, OH

●Med Pass Certification

●CPR training

●End of life support to individuals, their family and friends

●Positive Support training

●WLRS SPIRIT OF SERVICE AWARD 9/2019

●ADDITIONAL SHIFTS PICKED UP AWARD in December 2020

Phlebotomy Technician Certification, Penta Career Center, Rossford, OH

Received perfect attendance

Average test scores equaled a 99%

High School Diploma, Patrick Henry High School, Hamler, OH

References

Annette Estep, Dietary Service Specialist, 419-***-****

Sarah Jividen, Nursing Supervisor, 419-***-****

Becky Hogrefe, Friend, 419-***-****

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