Subroto Nandy

Professional Synopsis

A proactive planner with dexterity in formulating marketing strategy from a business, sales & technical perspective

Well versed in promotion of products and services through online technique.

Leadership experience in leading and mentoring the team members

Excellent communication, interpersonal, relationship management and analytical skills

EDUCATION

University of Delhi, New Delhi, India Sep 2002

Bachelor of Commerce

Sikkim Manipal University, New Delhi, India June 2011 MBA in General Management (specialization in Information Technology)

Certified in Google AdWords Fundamental And Advance Search

PROFESSIONAL EXPERIENCE Aug2014-Presents

Presently working with ‘Genpact as a “Process Developer” For the Client “Aveva Software” on Order to Cash process since 2018 as Collector on Accounts receivable for North America`Performing the following Task .

Managing the Portfolio with proper Ageing file

Generating invoices and account statements.

Coordinate with Sales and PM during Follow up process.

Maintaining accounts receivable files and records.

Producing monthly financial and management reports.

Investigating and resolving any irregularities or disputes.

Previous Client “Google” on the Google Adwords Process, supporting North America,Canadian,Australian,Great Britains Clients

Performing the following support.

1.Campaign optimisation

2.Keywords optimisation

3.Convertions Tracking

4.Remarketing tracking

5.Structure the Ads as per the product or services

6. Analytics setups,

7.Merchant center setups the feeds as per the product and price.

8.Taking care of the Policy and rules and regulation.

worked on behalf of my father,at G.r industry which is Manufacturer of Automobile parts. As on Supervision Job.As my Father expire Mar2013- Aug2014

.

Global Excellence Group, New Delhi Jan 2012– feb2013

Working as Management Trainee for following Task.

As an Management Trainee with the internet marketing, responsible for promotion and marketing of eco friendly cleaning product and services.

Daily responsibilities included responsibility of product promotion and service promotion with the help of seo (search engine optimization). Google ad words (ppc).

Providing training to marketing staff regarding client dealing and negotiation

Prepare tools for supporting the organization day to day marketing dealings with customer and clients.

Maintain proper reports of all dealing through internet for sales and marketing of products and services.

Communicate with international vendor for proper flow of stock and for finding new eco friendly products.

Run various campaign (email, google adwords,seoand smo etc) for supporting the organization promotion and branding of products and services.

Strategically design the concept base selling of products and services on behalf of organization.

Analysing the market trends and traffic flow on the website through analytic tools,like Google analytics and stat counter etc.

2.Previously worked with IBM Global services as a Technical advisor L2 level (Fault management services)

In the semi technical inbound process for UK (Virgin media faults department) it’s been more than 4 YEARS. Dec2006 toAug2011

Performing the task of solving technical faults with the setup box for the digital cable television and telephone over the phone, solving the online issue regarding on demand and interactive protocol issue, interacting with various internal department regarding urgent query, providing and scheduling technician visit to customer property on critical situation . and maintain the proper report on the CRM for the Case with proper updation.

Update the reports performed by the agent On the CRM .and provide view and suggestion to update the tools which resolve the issue for customer. Along with keep an update on the outages in the area with coordinating with team in uk.and also by sending emails of the complete report .

1.Worked as a CCE in Transcript Asia in their outbound US mortgage Process basically lead generation . Dec 2003 – Nov2004

Performed the task of calling the US customer,for refinancing of Mortgage.

Handleing the query regarding mortgage for refinancing and consolidation of debt.accourding to qualifying cretria .

Dialed major lenders, like parsec, Chase Manhattan, country wide,etc .

Present Address:

Email:-adnnm1@r.postjobfree.com

RZ-41/A I-Block, Street #2 Cell no: 931-***-****//885*******

West Sagarpur,

New Delhi-110046

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