Dispatch Supervisor Kansas City/ Customer Service

BRENDA SOWERS

Kansas City, KS ***** 913-***-**** *************@*****.***

Professional Summary

Versatile Leader with experience directing others, managing tasks and monitoring work areas. Reputation for staying calm and poised even in the most stressful circumstances. Offering exemplary interpersonal and communication skills. Goal-oriented with proven supervisory expertise. Managed crew for large company project and met all budgetary and timeline requirements. Excellent leadership and communications skills leading to outstanding results. I am a hardworking individual with experience . I am known for calm demeanor and professional attitude. Dynamic leader dedicated to solutions-oriented service delivery. Skilled employee known for making best decisions regarding appropriate solutions. Committed employee delivering quality service and maintaining high levels of satisfaction. Resourceful Leader with extensive industry background and proven project management expertise. Excellent materials management and collaborative skills leading to outstanding results. Goal-oriented Crew Leader with proven supervisory expertise.

Skills

Job Site Evaluation

Cleaning

Meeting Participation

Job Assignments

Crew oversight

Safety standards and protocols

Issue troubleshooting

Customer service

Task Prioritization

Computer skills

Great communication skills

Work History

Crewleader 05-2010 to Current

Lulu And Mimi's – Shawnee Mission, Kansas

Trained employees in time management and proper ways to complete job duties.

Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.

Mitigated onsite issues by patiently listening to employee complaints and finding effective methods for resolution.

Pitched in to help with various job tasks, fill in for sick employees and complete projects.

Transported daily work materials to worksite and staged supplies in work area to facilitate timely completion of day's goals.

Monitored team members to verify work quality and address concerns.

Residential Dispatch Supervisor 02/2004 to 08/2009

Deffenbaugh Industries – Kansas City, Kansas

Analyzed project and vendor data and compiled information into presentations for internal purposes.

Modernized communications systems to improve productivity, reliability and efficiency.

Kept detailed track of all available field personnel and all in-progress and completed calls.

Maintained updated and detailed records of calls in physical and electronic database.

Directed investigations to verify and resolve customer or shipper complaints.

Managed four other dispatchers while leading and delegating job assignments, tracking project status, processing payroll and resolving issues to maximize productivity.

Determined number of man hours required to complete assignments after reviewing scope of each project.

Maintained meticulous employee records to accurately track attendance and productivity.

Education

GED 05/1991

Kansas City Kansas Community College - Kansas City, KS

Contact this candidate