Customer Care

NINA NELSON

************@*****.*** 732-***-**** Upper Marlboro, MD 20774

EDUCATION

Prince George's Community College - Upper Marlboro, MD / Expected in 06.2022

Associate of Science

Largo High School - Upper Marlboro, MD / 06.2018

High School Diploma

PROFESSIONAL

SUMMARY

Knowledgeable and dedicated customer service professional with experience in the sales industry. Motivated to maintain customer satisfaction and contribute to company success.

SKILLS

Product and Service Sales

Product Knowledge

Team-building

Customer service

WORK HISTORY

Retail Sales Associate / TJX Companies - Capitol Heights, MD / 08.2020 - Current

Displayed merchandise by arranging in appealing and orderly way to boost sales.

Issued receipts and processed refunds, credits, or exchanges. Up-sold and cross-sold products effectively, driving sales and increasing revenue.

Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions. Achieved and met credit line quotas

Resolved customer complaints and maintained clean and tidy checkout area.

Assisted customers by answering questions and fulfilling requests. Retail Sales Associate / Six Flags - Bowie, MD / 10.2017 - 08.2018 Educated customers on promotions to enhance sales. Counted money in drawers at beginning and end of each shift. Assisted customers with locating and choosing merchandise in any store department.

Processed POS transactions, including checks, cash and credit purchases or refunds.

Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Contact this candidate