Network Support

CURRICULUM VITAE

CHARLES F. AUSTIN

** ********* ***** ******, ** 27501 - 209-***-**** - *******@***.***

EDUCATION

University of Colorado, College of Letters, Arts & Sciences Department of Computer Science

Doctor of Computer Science, D.Sc. (Concentration in Information Security)

School of Ministry, Calvary Chapel Modesto, Modesto, CA

Diploma in Higher Education Leadership

University of Missouri, School of Computing and Engineering, Kansas City, MO

Master of Computer Science, MCS Summa cum Laude

University of Missouri, Henry W. Bloch School of Management, Kansas City, MO

Bachelor of Business Management, BBA Magna cum Laude

Electronic Computer Programming Institute (ECPI), Kansas City, MO

Diploma (Programming) Dean’s List

EMPLOYMENT HISTORY

My Computer Career, Holly Springs, NC 3/2018 - Present

Senior Network Engineer/IT Manager

Assist in providing computer/network support relating to software and hardware problems reported by users.

Maintain an adequate level of knowledge of operating system and application software being used to provide high levels of support to users.

Maintaining, repairing, and upgrading networks and computer systems. Diagnosing and fixing problems, avoiding potential issues with networks and infrastructure.

Monitor and evaluate efficacy of software/hardware usage, providing items to be covered in training of users, assisting them in productivity efficiencies.

Install new software applications or hardware on the LAN, coordinating assistance from third parties when necessary.

Add and maintain users on the network; assigning application access, ensuring security, and maintaining their configurations are within standards.

Assist in installation of workstations and printers on the LAN.

Participate in Team meetings, providing input and suggestions, and prepare minutes of discussion items.

Assist in gathering bid prices on equipment and supplies as needed.

Provide documentation as needed which defines upcoming needs of the network which would require the purchase of additional hardware and/or software.

Monitor and report licenses on applications to ensure compliance as needed.

Support, monitor, address, and make a recommendation with regard to internet traffic latency and bandwidth, in addition, using network performance metrics to identify issues in all cities.

Utilize technology to provide staff with a fast, accurate and secure method of gaining access to information so they can service the member in the fastest and most efficient manner possible.

Ensure that all necessary patches are applied to all servers.

Provide a secure environment for systems, servers, and overall technology.

Monitor load balance on servers and make recommendations accordingly.

Assist webmaster as needed.

Safeguard and keep completely private, except where explicitly stated, all company intellectual property, including but not limited to passwords, email, documents, hardware, software, infrastructure, etc.

Design a cyber range in a virtual environment to add to curriculum simulating Blue-Red teams

TVU Networks, Raleigh, NC, 2/2017 – 3/2018

Senior Technical Writer / Senior Network Engineer

• Setup and maintain database system to catalog and distribute user manuals and training material

• Authored repair, user and maintenance manuals, white papers, videos and web content

• Setup and administering LAMP/Moodle server hosting TVU’s on-line LMS

• Project management including network forensic analysis, forensic tools, penetration testing, methodologies and disaster recovery.

Turlock Christian Schools, Turlock, CA 4/2016 - 2/2017

Director of Technology/Sr. Network Engineer

• Oversaw all technology operations for the school incorporating new technology programs

• Devised and established IT policies and systems to support the STEM initiatives

• Analyzed the requirements of all educational departments to determine their technology needs

• Purchased efficient and most effective technological equipment and software to support STEM programs

• Managed Google Amin, Ren web, Sage, Quick books, Follett, Final Site, Single Wire, Informacast, Apex Learning and others

• Identified the need for upgrades, configurations and new systems and managed deployment

• Controlled budget exceeding 1.8 million dollars and report on expenditure to the school board

• Assisted in building relationships with vendors and creating cost-efficient contracts reducing overall budget by 22.8%

• Managed the deployment of over 1200 mobile devices

• Coordinated the efforts for a new campus facility including infrastructure, network, IP devices, Learning Centers and mobile devices

• Instituted new information security policies concerning chrome book and student internet activities

• Managed Active Directory and all server operation including VSphere and Hyper-V environments

Institute of Technology, Modesto, CA 11/2011 - 4/2016

Technical Division Director/MSSA Program Director/Technology Instructor

• Initiated the institution’s first accredited Microsoft Systems and Security Analyst (MSSA) program

• Designed curriculum and piloted to other campuses

• Responsible for programmatic accreditation to ACCSC

• Responsible for vouchers and certification including MTA, MOS and CompTIA

• Author of text book titled “Cloud Computing” used in curriculum

• Author of text book titled “Mobile Technology” used in curriculum

• Courses instructed: End to End Technology, Cloud Computing, Mobile Operating Systems, Networking

Concepts, Linux Servers, Microsoft Servers and Network Security

• Supervisory role overseeing regulatory affairs, curriculum, and faculty for the Technical Division

• Responsible for student retention and attribution and maintained 100%

• Lead Technical Division growth equaling 195% for all programs

Austin IT Solutions INC. 6/2001 to Present

CEO/System Engineer/Network Engineer

• Setup and managed a network support company including sales, deployment, service, accounting, procurement, shipping and receiving

• Established IT department supporting 200+ clients including all hardware platforms, printers, servers, bridges, routers, switches, T1, T3, modems, firewalls, cabling, Internet, as well as the overall portfolio of software applications.

• Project management on a wide array of IT projects for corporations, municipalities, lawyers and small businesses including computer forensic analysis, forensic tools, and penetration testing and disaster recovery.

DOX Electronics INC., Rochester, NY 4/1995 to 6/2001

System Engineer/Network Installer

• Installed and maintained Ethernet and token ring networks and physical disaster recovery venues.

COMMUNITY AND VOLUNTEER INVOLVMENT

KEQP, Modesto, CA 2006 - 2012

Volunteer Radio Station Programmer

• Programmed radio broadcast of shows for a digital low power radio station.

• Responsible for downloading files from vendor website and FTP sites converting files and loading files into appropriate time slots

SCW of Modesto, Modesto, CA 2001 - 2015

Executive Director/ Executive Board Member

• Serve as Head of Staff, providing direction and supervision to both program and support staff

• Implement and direct fund and resource development, including identification of funding prospects, grant shaping, and collaboration with foundations and judicatories

• Guide SCW in responding to emerging issues in California and those in need

• Collaborate and lead in effecting positive communication within and among all SCW structures, programs, partners, and with member non denominations

• Develop collegian, fiscal, and partnership relationships with non-denominational leadership.

• Serving those in our community who need help with food, clothing, shelter, employment and encouragement

City of Modesto, Modesto, CA 2016 to 2017

Advisory Board Member – Housing Rehabilitation Loan Committee (HRLC)

Calvary Chapel Manteca, Manteca, CA 2012 - 2017

Department Head/Board Member

Leadership role overseeing IT, media production and Missions Ministry

RESEARCH AND DEVELOPMENT ACTIVITY

NASA Ames Research (Nebula), http://nebula.nasa.gov/services/

Contributing Scientist

Researched the feasibility of Nebula to facilitate the sharing of large complex data sets. We designed it to be an agency-wide program and one of three flagship initiatives highlighted in NASA's Open Government Plan for Health Care.

NASA Ames Research (QuAIL)

Contributing Scientist

Researched and contributed development of the Quantum Artificial Intelligence Laboratory (QuAIL) located at the NASA Advanced Supercomputing (NAS) facility at NASA’s Ames Research Center in Moffett Field, California.

The Internet Society (ISOC)

Council member

Active council contribution on important Internet policies and voting rights in all chapters of ISOC including New York, Chicago, San Francisco, Denver, Montreal, Winnipeg, Stuttgart and Munich for over twenty years.

National Institute of Standards and Technology (NIST)

Contributing Scientist

Researched in collaboration with the Computer Security Resource Center developing the Lightweight Cryptography Project because the majority of current cryptographic algorithms are designed for desktop/server environments many of these algorithms do not fit into the constrained resources.

Ubuntu Phone project, http://www.ubuntu.com/phone/features

Scopes developer

Developed Ubuntu’s scopes that allows user to have multiple home screens with different kinds of content without having to go through individual apps.

Ubuntu Studio 17.10 Artful Aardvark project, https://ubuntustudio.org/tag/artful/

Contributing Scientist

Developer and Beta testing (yam) Ubuntu Studio, the official flavor of Ubuntu that is the most widely used multimedia orientated GNU/Linux distribution in the world.

SCIENTIFIC AND PROFESSIONAL PRESENTATIONS

SANS Institute, https://www.sans.org/

Keynote Speaker

Fellow Dissertations at multiple venues including SANS Institute Security Conferences in California, Colorado, Washington, New York and New Jersey

The Internet Society (ISOC)

Keynote Speaker

Presented at the Computer History Museum in Mountain House “The Internet of Things (IOT)”

The Greater Washington DC Chapter of the Internet Society (ISOC),

Elected Board Chair

Qualys Continuous Security, https://www.qualys.com/

Fellows Speaker, The ABCs of The Pragmatic CISO

• Assets – discover, assess, categorize, and secure assets across clouds and networks

• Borderless-ness – applies controls that remain effective across borders.

• Compliance – achieves continuous and demonstrable compliance with PCI, HIPAA and NIST.

NASA Ames Research Center

Contributing Scientist

• Center of Excellence Information Technology Strategic Plan Workshop

Penguin Books

Authored several published books as well as curriculum

• Cloud Computing – text book

• Mobile Operating Systems – text book

• Security for Internet Users – EBook

• Curriculum for the Microsoft Systems and Security Analyst program

Currently working on new project “Information Security 101” publication in 2021

SANS Institute, https://www.sans.org/

• Authored a published book directed to IT professionals, CEO and CIO titled “Cloud Computing Security Risks”

CURRENT CERTIFICATION

Aruba – Aruba Certified Mobility Associate

AWS – AWS Technical Professional Accreditation, AWS Certified Solutions Architect

CISSP– Certified Information System Security Professional

CISA – Certified Information System Auditor

CISM – Certified Information Security Manager

CCDH – Certified Developer for Apache Hadoop – cloudera

CNE – Certified Network Engineer

CompTIA: CTT+ Classroom Trainer, Linux+, Net+, Security+,

Cisco: CCNA Security – Cisco Certified Network Associate Security, CCNA – Cisco Certified Network Associate

EnCase – Certified Examiner

Google – Apps Certified Development Specialist

IBM – Certified Solution Advisor – Cloud Computing Architecture V1

ITIL – ITIL Expert – IT Service Management

Linux Professional Institute – LPIC-1 Certification

Microsoft: MCSE Business Intelligence, MCSE Private Cloud, MCSE Desktop Infrastructure, MCSE Server Infrastructure, Certified Master 2008r2 Active Directory,

Novell – Linux Administrator – Suse Linux Enterprise 11, Certified Web Designer

ORACLE – Oracle Database 11g Administrator Certified Professional

OSCP – Offensive Security Certified Professional

RHCSS – Red Hat Certified Security Specialist

Salesforce – Certified Software Developer

SUN – Certified Network Administrator Solaris 8

Ubuntu – Certified Professional

VMware – Certified Professional 5 Data Center Virtualization, vSphere 5

PROFESSIONAL RECOMMENDATIONS

Wayne Turnbow

Consultant, Software Assessment and Selection Team, AAC Utility Partners

I have been impressed by Charles’ enthusiasm and drive to have his students do their very best. He provides opportunities to show his students what the real world expects and will demand of his students. He strives to show that they can be better and to strive to be their best.

Steve Carter

Author / Writing at Cengage Learning

Charles and I worked on several projects while at the Institute of Technology. He was a valuable asset in setting up a new technical program for IOT that was eventually adopted by the corporation for implementation. Charles is a gifted teacher and very detailed administrator. He is open to new ideas, and brings new ideas forward with thoughtful and insightful suggestions. He was a pleasure to work with and would highly recommend him.

Dave Abbey

Media/Tech Director

Charles was always reliable and very competent, and an absolute pleasure to have on board!

Ken Michael

VP Dox Electronics Inc.

I’ve have known and worked with Charles for over 10 years and have found him to be an honest hard working Network Engineer with great knowledge and practical experience.

CONTINUING EDUCATION

Microsoft Academy – continuing education currently focused on HyperV and Azure

CBT Nuggets - including Power Shell 3, Ruby on Rails, Azure, Open Stack, VMware, Moodle and Articulate

Khan Academy – HyperV, Python and SQL

LYNDA.com - continuing education currently studying vSphere 6, Virtualization, vMotion and other VMware products with focus type 1 hypervisor tools

PROFESSIONAL GROWTH AND SERVICE

City of Modesto, California 2016, 2017

Housing Rehabilitation Loan Committee (HRLC)

Institute of Technology 2011-2015

League Soft Ball Coach

Internet Society ISOC

Chapter Memberships

IEEE Society

Contributing Member

HONORS AND AWARDS

100% Retention, Institute of Technology, Modesto, CA

Graduated Magna cum Laude, University of Missouri, Kansas City, MO

NASA Certificate of Appreciation - Center of Excellence Information Technology Strategic Plan Workshop

Dean’s Honor List, ECPI, Kansas City, MO

Letter of Accomplishment, ECPI, Kansas City, MO

Graduated Summa cum Laude, University of Missouri, Kansas City, MO

Academic Scholarship, University of Missouri, Kansas City, MO

IEEE - MEDAL OF HONOR, for an exceptional contribution or an extraordinary career in IEEE fields of interest, sponsored by the IEEE Foundation, to CHARLES AUSTIN(LFIEEE)—Institute Professor, Institute of Technology, Modesto, California, USA “For leadership and contributions across many fields of science and engineering.”

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