Customer Support Officer
Resume:
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Personal Details
KIRAN ANAND GOLI
Date Of Birth:
26'August, 1992
Marital Status:
Unmarried
Nationality:
Indian
Contact
Address
8/164, Jodia Mansion Chawl,
G. K. Marg, Lower Parel (West)
Mumbai — 400 013
Mobile Number:
Email:
kirangoli96:
mail.com
Languages
English
Hindi
Marathi
Telugu
2 as
Objective
To secure an appropriate position, this will provide growth
opportunities with effective utilization of my skills and experiences
and also the opportunity to learn more in a professional
atmosphere.
Summary
e Responsible for interacting with the clients and solving
their queries
e Maintaining the records of customer interactions and
follow up with the clients
© Provided feedback of the clients to the concerned
departments and authorities so as to improve the services
Skill Highlights
e@ Customer Support e Marketing
e Strong decision maker e Innovative
® Complex problem solver © Service-focused
Experience
Working as a Travel Executive
Clear Trip Pvt. Ltd, Mumbai
© Travel Executive
e¢ Maintain agreed productivity with 100% compliance to
quality and documentation.
(Since 1.5year)
e Maintain intergrity and hygiene with all customer and
internal interactions.
* LCC cancellations: Call airline to claim refund
amount.Update the LCC link with proper information
regarding refund, status of booking and call details.
Mumbai Metro, Mumbai
e Ticket selling officer
(1 Year 9 Months)
Pursuing
e ADMC PRO- DIGITAL BY THE DAY
Education
e Bachelor of Commerce:Mumbai University— 2018
e Higher Secondary Certificate, Commerce: Maharashtra
Board — 2012
Contact this candidate