Service Representative Customer

Karolyn Mudge

Gilbert, AZ *****

*******@***.***

602-***-****

Summary of Qualifications

• Customer Care

• Customer Service

• Organizational Skills

• 30 years call center experience

• Inbound outbound sales( retail and medical)

• Supervising Experience

Work Experience

Customer Service Representative

Macy's - Tempe, AZ 2010-2020

● Advocate for inbound call for: Fraud, Collections, Credit Increase, and Resolving Escalated Calls.

● Job duties Includes but not limited to Billing Questions and Sales

● Achieved consistent high quality ratings, ranging from 95-100% on each call.

● Project Lead for Team Celebrations and Employee Appreciation events.

● Preformed Side-by-side training for New Employees to develop their skillset.

● Award:

4 x Macy’s Make Magic Award

Additional Experience

Self Employed –

Owner – Quick Bites Food Truck

Serving- Gilbert, Tempe, Mesa, Phoenix,

Customer Service Representative

Best Western - Phoenix, AZ

Credit Customer Service

Humana – Tempe, AZ

Customer Service Representative

Express Scripts - Tempe, AZ

Education

High school or equivalent in Computer Science University of New Mexico-Main Campus - Albuquerque, NM

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