Resolution Specialist Medical

DARION JOHNSON

*** ****** ** *********, ** ***** ~ Mobile 972-***-****

******.*******@**.********.***

OBJECTIVE

My objective is to obtain a position that will help improve my accounting and financial skills in a business environment that will lead to a promising career in the industry. Looking to join a company that will help me gain the knowledge needed in the industry.

EDUCATION

Tarleton State University

BA Finance, December 2018

WORK EXPERIENCE

Caliber Home Loans- Account Resolution Specialist (May 2020- Present)

1.Analyze customer problems in mortgage industry.

2.Updating payments on customer accounts

3.Update loan files on accounts

4.Review title reports, payoffs, appraisals, and insurance documents

5.Knowledge of FHA, FNMA, and FHLMC policies

6.Knowledge of mortgage loan processing

7.Knowledege of mortgage insurance guidlines

R1 RCM- Patient Experience Specialist Medical Billing (May 2019-May 2020)

1.Respond to incoming calls from patient account holders, on average of 70 inbound calls per day.

2.Accessing patient accounts to gain knowledge of reason for inbound call.

3.Answering questions or helping with any problems the patient has in a respectful manner to provide great customer service.

4.Verifying patient information in accordance with HIPPA laws to guarantee privacy of patient data.

5.Collecting patient insurance information to send out claims in a timely manner.

6.Taking payments for patients that need assistance.

7.Making outbound calls to patients to keep them updated on the status of insurance claims.

Primerica- office assistant (January 2017-October 2018)

a)Answering all inbound calls and resolving all issues with customers for sales.

b)Log phone messages into computer system and email to staff

c)Making outbound calls to potential clients

d)Assist with payroll and employee scheduling

e)Call clients to schedule appointments and follow up on visits

f)Multitasking tasks for employees

g)Successfully prepared reports, letters, spreadsheets, and memos

ORGANIZATIONS

Tarleton Finance Society

1.Staying up-to-date with a wide range of financial topics tacking placing around the world.

2.Connecting with other finance majors

Tarleton School Wide Activities Team (SWAT) Leader (2013-2017)

1.Leading a group of students in the planning of school events to be planned throughout the semester.

2.Setting of budgets to determine the cost of the event.

3.Preparing a PowerPoint presentation to showcase how funds will be allocated for such event to get approved

4.Produced reports, presentations, flyers, spreadsheets, graphs, graphics, charts diagrams and illustrations.

5.Designing of t shirts, logos, banners for events

6.Marketing events on campus and social media

7.Sale of products at events such as T Shirts, bags, hats, etc.

8.Interacting with guest of the events to receive feedback to improve events in the future

9.Office setting taking in receiving calls

SKILLS

SAP

Proficient in Microsoft Office including Excel and PowerPoint

Budgeting

Planning

Forecasting

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