ROXANNE SARNO

**** ******** **. **********, ** **565, Home 630-***-**** adnmil@r.postjobfree.com

PROFESSIONAL SUMMARY

Profile

Highly motivated and customer service-focused professional with working in progressively more responsible positions. High level of expertise in critical areas including project management, process improvement, operations, and user support. Strong goal-driven leader with proven ability of working in cross-functional teams - comfortable working with all levels of team members from production to C-level.

WORK EXPERIENCE

Air-Rite Heating & Cooling, Inc. Naperville Ill 2020-

• Customer Service via phone

• Process Customer Service Appointments

• Update & Create maintenance agreements

• Enter Vendor’s Registrations

• Sort & process field technician’s paperwork

• Process field technician’s Time cards & payroll

• File paperwork

PERFORMANCE HEALTH, Warrenville Ill 2015 – 2020

Purchasing Expeditor/Drop Ship Processing

• Call vendors.

• Track shipments.

• Assist Buyers.

• Receive vendor invoices.

• Expedite drop ship orders.

• Confirm all drop ship orders.

H & R BLOCK, Naperville Ill Seasonal 2015 - 2020

Client Services Professional

The first and last person to interact with customers at branch locations, client services professionals must possess communication skills and friendly, genial attitudes. Pair customer with tax professionals able to best meet personal needs, including scheduling follow-up appointments and assisting with needs via phone and email- The first and last person to interact with customers at branch locations, client services professionals must possess communication skills and friendly, genial attitudes. Pair customer with tax professionals able to best meet personal needs, including scheduling follow-up appointments and assisting with needs via phone and email

• Customer Service.

• Schedule appointments.

COMMUNICATIONS SUPPLY CORPORATION (CSC) - CONSULTING, Carol Stream Ill 2015 - 2016 Consultant

• Focused Project Completion Software Conversion.

• Reporting.

COMMUNICATIONS SUPPLY CORPORATION (CSC), Carol Stream IL 1987 - 2015 Business Analyst

Performing multiple tasks for this subsidiary of WESCO Distribution, $7 billion multinational,electronics distribution and services company, to an office staff of 200+ employees. .Played a crucial role during an 11-month software conversion from ADP to Westnet - software implementation for 60 locations to unify all facilities to one platform. Also supports post-conversionsystem improvements including, but not limited to: UAT testing and evaluations to balancing reporting, end-user training, process documentation, etc.Major responsibilities include the following:Maintains open communication and good working relationships with fellow employees to ensure fulfillment of division goals and objectives.o Ensures timely and accurate responses to inquiries, questions, documentation issues,system errors, program changes, new reporting requests, and user training.o Diagnoses business issues and data challenges of end-users, Identifies critical issues for IT auditing/process improvements, Acts as the primary point of contact for troubleshooting and maintenance of all hardware(from printers, copiers to phones/phone system) to correct and prevent technical difficulties Manages user system security passwords. Compiles all information necessary to comply with divisional reporting in a timely and efficient manner Provides business updates for operations/sales leadership by compiling and analyzing sales data, compiles weekly and monthly business trend reports

• Hardware: AS/400, S/36, S/38.

• Utilities: Windows, OS/400, UNIX, SDLC.

• RPG II & III, QUERY, DFU, SDA, SQL, MS Visual Studio, People Soft Query.

• Software: DMAS, ADP, ERP, PeopleSoft, Microsoft Outlook, Microsoft Excel, Microsoft Access.

• Software: PowerPoint, Microsoft Project, EDI, Security controls, DPS, Westnet & NetSuite. EDUCATION

MBA, University of Phoenix, Phoenix AZ, 2010 Technology. BA, DePaul University, Naperville ill, 2005 Arts

AAS, Morton College, Cicero IL, 1978 Business and programming.

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