Mandeep Singh

Technical Support Engineer

*+ Years Experience in IT Support. Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Dedicated to identifying customer needs and delivering effective solutions to all problems. Promptness, hardworking, and ready to join my next team.

adnmi4@r.postjobfree.com

+91-901*******

87/12, Near Kuan Chownk, Gudha, Indri, Karnal, India

05 December, 1989

https://www.linkedin.com/in/mrsinghdse

WORK EXPERIENCE

Technical Support

HP Process–Sr. Representative (Operations)

08/2020 - Present, Concentrix Daksh India Pvt Ltd.

Chandigarh

Achievements/Tasks

Completed tasks or duties assigned by senior management on a daily basis

Handling HP Laptop/Desktop/Printer products related complaints of customers

Set up hardware and install and configure Printers, Diagnose the hardware and software issues of Laptop/Desktop

Installation, configuration and maintenance of Windows 10 with Desktops and Laptops (consumer and commercial models)

Internet connectivity, Networking devices (Modem and Wi-Fi Device) & Internet Related Issue

Projector connectivity over Desktop or Laptop· Provide Remote and Real time support

Troubleshoot system failures or bugs and provide solutions to restore functionality /Printer

Offer timely technical support and teach users how to utilize computers correctly

Managed 30+ chats to facilitate internal & external communication

Having stacks Gold & Platinum and Maintaining 90+ Quality in Work

Desktop Support

PC Care IT Services

05/2015 - 07/2020, Indri, Haryana

Achievements/Tasks

Installation, configuration and maintenance of Windows 10/8/7 with Desktops and Laptops

Internet connectivity, Networking devices (Modem, Switch, and Wi-Fi Device) & Internet Related Issue

Provide Remote support using following software Team Viewer, Ammyy Admin, Any Desk, Zoho

Break-fix/troubleshoot/Repair the issue within the tag time

EDUCATION

•Senior/Higher Secondary/12th: Science [HBSE Haryana, India]

Passed with an aggregate of 54.2%

•Metric/Secondary/10th: Regular Subjects [HBSE Haryana, India]

Passed with an aggregate of 81.3%

PERSONAL DETAILS

Marital Status: Single,

Nationality: Indian

Availability: In One Month

Skype Contact: +919*********

SKILLS

Internet Troubleshooting

IT Hardware Troubleshooting

Critical thinking and problem solving

Ability to Multitask

Fast Learner

Communication Skills

Ability to Work in a Team

Customer Services & Handling

Time Management

Remote Support

Computer Networking

OS Troubleshooting

Microsoft Office

Typing

Internet Research & Email

Microsoft Outlook

Decision Making

LANGUAGES

English Hindi

Punjabi

CERTIFICATIONS

•Complete Foundation Program (1st Year) of Bachelor in Computer Application (2009-10)

• One Year Diploma in Computer Application (2013-14)

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