Project Consultant Development Coordinator
Resume:
Nicole Rannie
Buford, GA *0518
Phone: 267-***-****
Email: ************@*****.***
Professional Experience
Penn State University University Park, Pennsylvania
Undergraduate Programs Assistant 2017-Present
Primary point of contact for all undergraduate program functions.
Responsible for scheduling courses for the College of Liberal Arts.
Managed student enrollment, graduation certification, and course offering processes while ensuring adherence to university policies, procedural guidelines, and deadlines for processes in support of programs.
Work cross-functionally with the Department Head, registrar’s office, Faculty Senate, and other departments as needed for cross-listed courses to establish and schedule departmental course offerings.
Review course offerings for adherence to college guidelines; maintain Instructional Activity Data (IAD) report for undergraduate –level courses.
URPLANZ/ DirectEmployers Institute Indianapolis, Indiana
Project Consultant 2017-2019
Directed the planning and promotion of events to enhance revenue.
Developed the company website and researched social media outreach.
Developed action plans to generate new clients and revenue.
Provided a detailed study of potential competitors and analyzed emerging opportunities.
Mercedes-Benz of State College State College, Pennsylvania
Business Development Coordinator 2015-2016
Answered service calls and scheduling appointments, pickups and deliveries resulting in award winning customer service ratings.
Managed 13 employees by scheduling their workflow including delivery of newly purchased cars valued over $100,000.
Scheduled customer service orders, daily vehicle bookings, utilizing company software and achieving challenging time constraints.
Provided effective communications working as part of a team and delivering in tight deadlines.
Collated and translated vehicle symptoms to repair orders that can clearly be understood and diagnosed by technical staff resulting in a quick turnaround time in service.
Communicated fault resolutions to customers.
Prepared invoices and closing repair orders in a timely manner, consistent with company guidelines.
Excelled in sales of parts and merchandise exceeding monthly quotas by thousands which resulted in earning top percentages in bonus.
Managed accounting and warranty/non-warranties, ensuring records are legally compliant.
Springhill Suites Hotel/Fairfield Inn State College, Pennsylvania
Front Desk Manager/Administrative Assistant 2008-2014
Increased revenue by implementing new ideas that brought about higher occupancy rates.
Responsible for daily transactions, record keeping and guest services.
Earned recognition of owners and clients on a consistent basis for excellent performance.
Loews Philadelphia Hotel Philadelphia, Pennsylvania
Intern/ Concierge 2011-2011
Assisted VIP Manager with VIP’s concierge service.
Assisted senior catering manager on site planning.
Responsible for assisting guest with their tourist experience in Philadelphia.
Education
The Pennsylvania State University, University Park, Pennsylvania
Expected Graduation: December 2021
Major: Master of Management in Corporate Innovation and Entrepreneurship
The Pennsylvania State University, University Park, Pennsylvania
Graduated: December 2014
Major: Hotel, Restaurant and Institutional Management
Activities
Sigma Nu Tau University Park, Pennsylvania
Member 2021-Present
Teaching Assistant University Park, Pennsylvania
TA 2012-2012
Responsible for teaching a recitation class for HRIM 365 Organizational Behavior
Maintained a well-structured class
Responsible for grading
Operating Systems
Fosse, Marsha, Opera, NetStar, Microsoft Word, Excel, LionPath, iTwo (Oracle), PowerPoint, ADP, Starfish, MB Advantage, Workday
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