Licensed RN
Resume:
Damesha Martin
**** ********* ***** 216-***-****
Lyndhurst, Ohio 44124 adnmhr@r.postjobfree.com
OBJECTIVE: Expansion of communication and decision making skills, while achieving leadership goals with the ability to mature within an autonomous environment.
KEY SKILLS
Management
Team Leadership
Communication
Problem Solving within a fast paced environment
EDUACATION:
Huron/Cuyahoga Community College, Cleveland, Ohio: Jan. 2009- Dec. 2011
Associates of Applied Science: Nursing
Case Western Reserve University, Cleveland, Ohio: Jan. 2003- May 2006
Bachelor of Arts: English and Communications Major
LICENSES AND CERTIFICATES:
Active Registered Nurse license in the state of Ohio: June 2021- Present
Basic Life Support Certificate of Completion, Ohio: Feb 2021- Present
EXPERIENCE:
UEMPLOYMENT ASSOCIATE
Sedgwick Claims Management Services, Seven Hills, OH Aug. 2020- Jan 2021
Initiated outbound calls to claimants to obtain information to process unemployment claims
Obtained information during inbound call from claimants to process unemployment claims
CONSUMER CLAIMS ADJUSTER
Sedgwick Claims Management Services, Seven Hills, OH Aug. 2017- Aug 2020
Obtained and maintained Adjuster State Licenses
Reviewed, deny and/or approved rental car claims
INSURANCE SERVICE SUPERVISOR
National General Insurance, Cleveland, OH, Apr. 2016 – Aug. 2017
Managed Senior Insurance Service Representatives and Insurance Service Representatives
Monitored attendance, performance, and productivity of Insurance Service Representatives
Promoted individual growth with insurance service representatives by providing work productivity numbers and goals to obtain
Promoted team growth through conducting team meetings and team building activities
LEAD INSURANCE SERVICE REPRESENTATIVE
National General Insurance, Cleveland, OH, Sept. 2015- Apr. 2016
Contributed to peer career growth through coaching opportunities and outlining areas of improvement with adherence to schedules and quality performance
Supported supervisors with following up on escalated agency calls, call auditing and communicating updated business processes to the teams
Monitored service levels and assisting with call volume as needed
Contributing to training materials and heading training classes for new system policy migration
SENIOR INSURANCE SERVICE REPRESENTATIVE
National General Insurance, Cleveland, OH, Dec 2014-Sept. 2015
Assisted Insurance Service Representatives with problem solving complex billing issues
Handled escalated calls that required decision making on a tier II level
Provided assistance with front line calls
Contributed to updating knowledge base system containing homeowner’s information
INSURANCE SERVICE REPRESENTATIVE
National General Insurance, Cleveland, OH, Feb. 2012- Dec. 2014
Customer Service
Manage customer accounts
Assisting agents with customer accounts
LEAD STUDENT ADVISOR
Kaplan Test Prep and Admissions, Beachwood, OH, Jan. 2009-Nov. 2010
Created service plans for all onsite and off site classes
Managed Kaplan Student Advisors
Student account management
Processed student enrollments for prep course
Payroll and Accounts Receivable
References upon request:
Andrea Ridgeway
920 Vineshire Road
Cleveland Heights, OH 44121
adnmhr@r.postjobfree.com
Relationship: Friend for 10 years
Tia Gilmore
3446 Old Green Road, Apt.101
Beachwood, OH 44122
adnmhr@r.postjobfree.com
Relationship: Friend for 12 years
Miguel Ogletree
3106 Glen Cullen In
Pearland, TX 77584
adnmhr@r.postjobfree.com
Relationship: Friend for 24 years
Melissa Lewis
5623 Vickie Lane
Bedford, OH 44146
adnmhr@r.postjobfree.com
Relationship: Former co-worker and Friend
Contact this candidate