Experienced material handler
Resume:
*****+ years Customer Service Experience***
Jayline M Fields
***** * ****** **, ********** Park AZ 85340
Cell 623-***-****
*************@*****.***
Objective:
I am seeking a challenging position with stability and great possibility for advancement that will utilize my skills obtained through my previous employment.
Education:
West High School
2001 Casselman St.
Sioux City, IA 51103
High School Diploma
University of Iowa
107 Calvin Hall
Iowa City, IA 52242
2 years - No Degree
System Experience includes:
MAS, Excel, Salesforce, Word and Outlook
Employment:
McKesson Pharmaceuticals
495 S 107th Ave
Tolleson AZ
06/2019-9/2020
Material Handler
Duties:
Picking using RF equipment, sorting, Inventory, packing, quality and dock work
Adhering to all company and FDA regulations
UPS/seasonal
Goodyear AZ
11/2018-01/2019
Seasonal Employee
Duties:
Small Sorting
Tendor
Bagging
Waste Management
2625 W Grandview Rd
Suite 150
Phoenix AZ 85023
03/16/2014-03/26/2017
Customer Service Sales Rep
Duties:
Following Federal and Company guidelines
Inbound/Outbound calls regarding waste pick up for 6 States
Selling roll-off bins to Commercial Customers
Setting up Commercial and Residential customers for weekly services
Following up with customers in regards to deliveries/removals and missed pick ups
Adhering to all call standards such as call handling time, wrap up and follow up time
Handling escalated calls
NCO Financial Systems
20401 N. 29th Ave
Suite 110
Phoenix, AZ 85027
05/21/2012 to 12/20/2013
Collection Specialists
Duties:
Following Federal and Company guidelines required on all calls
Inbound and Outbound calls for collections of various county tickets and state taxes
Exceeding monthly goals and meeting monthly phone productivity reports(schedule adherence and wrap time)
Skip tracing through Accurint/411
AZ Dept. of Revenue
1600 W. Monroe
Phoenix, AZ 85007
07/25/2011 to 01/23/2012
Collection Specialist II
Duties:
Responsible for the collection of unpaid individual taxes through the use of skip tracing methods
Knowledge of levies and liens-formats used
Outbound/Inbound calling taxpayers for balances in full or setting up payment arrangements
Reviewing financial forms to ensure timely and accurate payments
Ability to adapt to a fast-paced environment, adjust to changing priorities and detail oriented
Enterprise Consulting Solutions
1507 W. Parkside Lane
Phoenix AZ 85027
08/16/10 to 02/11/2011
Field Tech Coordinator
Duties:
Responsible for the management of 15 Field Techs across the United States retrieving medical records through the use of scanners and electronic medical systems
HIPAA Certified
Timekeeping
Calling of different medical offices for the reminder of chart review
Scheduling Fields Techs
Tracking daily numbers of charts and the retrieval of charts
Making sure all Fields Techs uphold the Federal and Company policies of PHI and HIPAA when uploading all encrypted records
Coaching and Counseling of Field Techs to better service our customers
Take Charge America
20620 N. 19th Ave
Phoenix AZ 85027
09/22/08 to 04/02/2010
New Accounts Counselor
Duties:
Designing and implementing workable budgets that ensure clients can adhere to and pay off unsecured debt within a 3-5yr timeframe
Adhering to banking and company policies to provide best possible rates following all IRS and OCC guidelines
Providing clients financial education, government resources and budgets that lead to the best possible options for overall financial situation
Excellent listening skills on all calls (each call taken is over 1 hour long)
AFCPE certified
Ability to handle challenging calls with the highest respect and regard to overall customer service and customer needs
Able to adhere to KSI reports including –call handling time, customer contact ratio, wrap time or after call work time, and 90% and above quality scores
American Traffic Solutions
7681 E. Gray Road
Scottsdale AZ 85206
04/21/2008 to 09/15/08
Processor
Duties included reviewing video to ensure photo radar tickets valid, following state and company rules and regulations-
Discover Card Financial Services
2402 W. Beardsley
Phoenix AZ 85027
01/16/1998 to 01/15/2008
*Various positions held at Discover include:
Peer Coach, Account Manager, Quality Lister, and Dept. Coach
Profile:
9 experience as account manager
Ability to direct complex projects from concept to fully operational
status
Goal-oriented individual with strong leadership capabilities
Organized, highly motivated, and detail-directed problem solver
Proven ability to work in unison with staff, volunteers, and
management
Account Manager
Duties:
Handling Customer Service issues in a timely and professional manner.
Completing Balance Transfers (money transfers) and handling
all disputes associated with Balance Transfers for customers
Being accountable and consistently meeting monthly schedule
adherence, talk time, wrap, product sales and overall dollar goals
Following all Federal and Company guidelines required on all phone
calls
Quality Listener
Duties:
Monitoring all Account Managers through QMS systems making sure
Federal and Company Guidelines are met on each call
Updating Teams on Federal and Company
Compliance issues through weekly scheduled Calibration sessions and
updates
Department Coach/Acting TL (when absent)
Duties:
Assistant to Team Leader.
Daily Timekeeping through the use of TCS and Kronos.
Assisting with phones volumes when needed
Coaching Acct. Mngers to make sure they are performing at the highest
skill level possible
Monitoring Acct. Mngers, making sure all Federal and Company
Guidelines are being followed
Motivating teams by playing daily games to achieve outstanding dollar
and product goals
Attending weekly Calibration sessions
Giving weekly updates on Company results
Writing Disciplinary Action Plans
Writing Performance evaluations in Team Leaders absence
Honors & Awards:
Discover Card Innovation Recipient
Professional References:
Robert Graham ECS/ Operational Director 623-***-****
Patricia Weaver Waste Management/Supervisor 623-***-****
Patrick Swann Honeywell Engineer/Personal 480-***-****
Susie Virden Discover Financial/Supervisor 602-***-****
Contact this candidate