Project Assistant Scheduling Coordinator

Francine Z. Benzel

** ********* *****, *************, *** York 14221 * 716-***-****

************@***.***

SUMMARY OF SKILLS

Competent, focused, conscientious Office Support Professional offering over twenty years experience

Dedicated to providing quality customer service

Excellent listener with ability to quickly establish rapport with patients, physicians, and staff

Devoted and caring professional with a genuine concern for the well-being of others

Highly organized with excellent time-management skills and strong work ethics

Dedicated, hardworking, and willing to learn new skills

Enjoys contributing to a team effort and creating a positive work environment

Computer skills: Ms Word, Internet, and E-mail

EMPLOYMENT EXPERIENCE

Project Secretary

Native American Community Services(2011-present)

Provide support to Project Assistant and other Admin. Staff

Answer phones and direct incoming visitors

Maintain daily logs and service logs

Maintain office equipment

Posting mail and Check payments

Order Supplies

Client intakes

Radiology Biller

Arlington Medical Imaging, Arlington Texas(site) Buffalo Billing Office

Provided support to desk staff in Texas

Data Entry of procedures and claim process

Patient aging and insurance aging specialty

Assisted in payment posting

Some coding and medical records keeping

Worked on several Projects from previous owners of company reimbursements owed

Dental Insurance Verifier and Biller

Lifetime Health Dental Clinic, Buffalo, New York

Processed insurance claims and pre-estimates

Obtained and transcribed doctors and hygienists’ request of treatment plans

Maintained accurate records in charts and in a separate billing office book

Ins. Aging reports

Educated staff and patients about insurance cards and pre auth requests

When front staff short handed answered phones, made appointments and accepted payments

Chairside Dental Assistant, Scheduling Coordinator, Student Trainer

Western New York Dental Group, Buffalo, New York

Prepared operatory for procedures

Took and developed xrays as well as impressions

Accurately documented and maintained patient charts

Trained students from local schools in chairside techniques

Processed dental claim forms and accepted payments

Scheduled for 5 doctors and 4 hygienists, along with several specialists, on assigned days

Worked with children placing braces and with an oral surgeon and endodontist assisting for procedures

EDUCATION

ECC South, Hamburg, N.Y., Bryant and Stratton, Buffalo, N.Y., Trocaire, Buffalo, N.Y.

Certified Dental Assistant, Certified Phlebotomist

Job Related Training

CPR training, Word, Excel, Basic Computer, Internet, copy machine, fax, personality development course to assist in dealing with customers

AFFILIATIONS

Hospice worker

National Association of Dental Assistants

West Seneca Developmental Ins. Volunteer

Sierra Club

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