Michael Grady

San Antonio, TX *****

210-***-**** - adnm6v@r.postjobfree.com

Professional Summary

Objective: To apply and refine skills learned in a technical service and supports position with potential for growth and increased responsibilities as the need of the company dictates.

Skills

Stretching Exercises

Analytical Thinking

Information Gathering

Pressure Points

Decision Making

Detail-Oriented

Work History

01/2019 to Current

Licensed Massage Therapist

Oak Haven Massage San Antonio – San Antonio, TX

Maintained client treatment records and designed long-term care programs for return customers.

Addressed issues arising from athletic activity, including mobility limitations, tennis elbow, back pain and generalized pain originating from muscle tightness through deep tissue massage techniques.

Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.

Provided safe, effective and appropriate massage therapy techniques during customer appointments.

Performed massages for clients using various therapeutic methods, including hot stone, Swedish, deep tissue, sports and pregnancy.

01/2017 to 01/2019

Licensed Massage Therapist

Hand And Stone Massage And Facial – San Antonio, TX

Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.

Provided safe, effective and appropriate massage therapy techniques during customer appointments.

Performed massages for clients using various therapeutic methods, including hot stone, Swedish, deep tissue, sports and pregnancy.

02/2016 to 01/2017

Licensed Massage Therapist

Gold's Gym – San Antonio, TX

Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.

Provided safe, effective and appropriate massage therapy techniques during customer appointments.

Addressed issues arising from athletic activity, including mobility limitations, tennis elbow, back pain and generalized pain originating from muscle tightness through deep tissue massage techniques.

09/2015 to 02/2016

Licensed Massage Therapist

Massage Heights – San Antonio, TX

Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.

Provided safe, effective and appropriate massage therapy techniques during customer appointments.

Performed massages for clients using various therapeutic methods, including hot stone, Swedish, deep tissue, sports and pregnancy.

12/2014 to 09/2015

Licensed Massage Therapist

Massage Envy Spa – New Braunfels, TX

Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.

Provided safe, effective and appropriate massage therapy techniques during customer appointments.

Performed massages for clients using various therapeutic methods, including hot stone, Swedish, deep tissue, sports and pregnancy.

09/2014 to 12/2014

Licensed Massage Therapist

Massage Envy Spa – San Antonio, TX

Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.

Provided safe, effective and appropriate massage therapy techniques during customer appointments.

Performed massages for clients using various therapeutic methods, including hot stone, Swedish, deep tissue, sports and pregnancy.

02/2012 to 09/2012

IOS support technician

Apple Call Center – San Antonio, TX

Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.

Troubleshot and diagnosed problems to accurately resolve wide range of technical issues customers were having with IOS device.

01/2011 to 01/2012

Geek squad Technician

Best Buy, Geek Squad – Schertz, TX

Set up new computers, remove viruses, upgrade components, and recover data.

08/2000 to 10/2009

Technical Support

UDP, Inc

Maintain User PC's.

Update software.

Upgrade memory.

Install hardware and peripherals as needed.

Data Processing.

Responsible for downloading client data from Internet Portals.

Responsible for transitioning data into proper directory for processing.

Provide Server Backup.

Responsible for backing up client data onto tape drives.

Responsible for storing tape in offsite storage facility.

Responsible for maintaining offsite storage facility.

Ensuring proper climate control.

Ensuring security of stored data.

Hardware and Peripheral support.

Basic Printer Ink and Toner maintenance.

Responsible for updating device drivers on most hardware.

Responsible for End User port transfer during office relocation events or new employee set up.

Responsible for light maintenance and cleaning on high speed Seiman Laser Printers.

Helpdesk Activities.

Responsible for providing localized call center support for 55 onsite personnel.

Responsible for logging trouble tickets into @Task Database Management system.

Responsible for hierarchical escalation of trouble tickets.

Responsible for end user follow up to determine severity of issue and satisfaction with result.

Operating System Installation.

Responsible for reformatting hard drive and reinstallation of Operating Systems.

Windows 2000.

Windows Xp.

Windows Vista.

32 and 64 bit.

Software Installation.

Anti-Virus Software installation.

Responsible for installing and updating Java and Adobe browser applications.

Responsible for installing and configuring DiskKeeper defragment utility.

Responsible for installing and Microsoft Office suite.

Responsible for installation and setup of Microsoft Outlook Exchange.

Hardware Configuration.

Responsible for monitoring server up time.

Responsible for conducting controlled hard restart activity on specific servers.

Assisted in installation of Solid State Drives in certain machines.

Responsible for replacing malfunctioning Desktop PCs when necessary.

Responsible for upgrading system components and peripherals Personal: 100% mobile.

Willing to relocate.

Education

Equipment Experience: Multimeters, Oscilloscopes, SIECOR Compact Fusion Set, ANDO AQ-7153 mini-OTDR, and soldering iron.

06/2021

Associate of Applied Science: Information Technology

Hallmark University - San Antonio, TX

06/2013

State License: Massage Therapy

Rivercity School of Massage - San Antonio, TX

1998

Associates: Applied Science: Computer Maintenance Technology

St. Philip's College - San Antonio, TX

Additional Information

-Willing to relocate.

-Currently studying to get Comptia Security+ and Network+ Certifications.

Contact this candidate