Lead, Disaster Case Management / Eligibility Specialist
Resume:
FRANCIS OSA LAWANI
Houston, Texas 77014
**************@*****.***
13+ years of experience as a strategist, human relations/brand manager, administrator, researcher and case/regional management with 3+ years’ experience in Community Development Block Grant - Disaster Recovery (CDBG-DR) for CDBG-DR implementation programs in Fort Bend and Harris Counties - now seeking a career opportunity to provide management assistance with a dynamic and progressive organization so I may utilize my interpersonal skills and knowledge that I have acquired from years of work experience and job training, to the development of your organizations’ Action Plans so that I may be an asset to the overall productivity of your organization.
SKILLS:
Work-flow Flexibility, Problem Identification, Assessment, Planning, Solving & Monitoring; Interviewing, Teaching/Coaching, Negotiation & Collaboration, Advocacy, Cultural Diversity, Business Development, Management, Administrator, Procurement, Customer Service Professional, Creative Personality, Exceptional Team Player, Logistics, Google Suites, Microsoft Office Suite Expert, Project Management and open to learning/adopting new skills.
Texas Notary Public
WORK EXPERIENCE:
Lead, Disaster Case Management / Eligibility Specialist -HCCSD
Company Name - Tetra Tech Inc (https://www.tetratech.com/)
Dates Employed - September 2019 – Present
Location - Houston, Texas Area
Deliverables on this job: Processed (as of June 2021) over 355 applications to completion with qualifying amount of $56,114,881 for both the Reimbursement and Reconstruction Programs
Oversee and process case workload assigned.
Evaluate issues and work with the Assistant Program Manager; Program Policy Expert, and Program Manager and develop proposed solutions.
Train case managers & eligibility specialists frequently on frequently updated policies and processes; assign workload, monitor, review and process application packets from registration to execution.
Coordinate with intake centers and assist applicants in completing their application for eligibility.
Completing data entry, scanning/uploading and documentation, consistent communication and updating communication logs
Actively ensure quality case files according to their SOPs
Maintain applicant data for all Houston, TX CDBG-DR program applicants, daily review and quality control of incoming data.
Assist in determining applicant eligibility for the specific CDBG-DR program
Present and produce weekly goals and results.
Complete QA/QC of program deliverables and client deliverables
Meet with applicants to describe the programs, review applicable required materials and provide technical assistance.
Act as a liaison between applicants and CDBG DR management to assist in scheduling the required project inspections for compliance with program requirements.
Assist applicants through to project closing.
Review submitted applications for compliance with the program guidelines and policies.
Conduct eligibility calculations and duplication of benefit reviews
Maintain final applicant folders and applicant data.
Other duties, as assigned.
Regional Coordinator, Disaster Case Management
Company Name - Plexos Group, Inc. (https://www.plexosgroup.com/)
Dates Employed - Mar 2019 – Jul 2019
Location - Houston, Texas Area
Deliverables on this job: 25% Increased turnover of applications for 5 counties, $5,600,543.11 was disbursed on 67 applications within my region
Covered the Lower Colorado Region comprising of Austin, Colorado, Fort Bend, Matagorda, Waller, & Wharton Counties - Regional Allocation $271,512,583
Documented all FEMA Eligible Reimbursement Expenses
Ensured Compliance with FEMA, HUD, and other Agency Requirements.
Created HUD CDBG Action Plans and Obtained HUD CDBG-DR Disaster Funding
Identified Additional Sources of Funding and Prepared Required Funding Requests
Provided Overall Program Management of operations within my region.
Conducted Compliance Audits to ensure all documentation and Project Worksheets submitted are in accordance with FEMA and other Federal Requirements.
Performed Inspections, Documentation, Engineering Assessments, and Data Collection to support all Claims
Supervisor, Disaster Case Manager
Company Name – Endeavors (https://www.endeavors.org/)
Dates Employed - Oct 2018 – Feb 2019
Location - Houston, Texas Area
Met regularly with Case Managers to audit case files and keep abreast of issues.
Provided on-going program evaluation and recommendations to the Program Manager for continuous growth and quality.
Provided guidance in assessment of issues as needed.
Served as moderator between Case Manager and client in the event of escalated situations.
Assisted disaster-affected individuals and families in identifying and obtaining available benefits as well as social and community resources as needed.
Prepared monthly program reports. Produced ad hoc reports as requested by Program Manager.
Supervised Case Managers – interviews, training, and mentor in best practices, policies and procedures. Monitored performance.
Disaster Case Manager
Company Name – Endeavors (https://www.endeavors.org/)
Dates Employed - Jul 2018 – Oct 2018
Location - Houston, Texas Area
Conducted client interviews individually, by family or in groups.
Assessed and identified current situation, capabilities and other factors to determine needed services.
Compiled information regarding the client’s pre-disaster circumstances
Developed recovery plan.
Met with clients to review and solicit input.
Conducted follow up to monitor and assess the effectiveness of services provided.
Documented case history and progress towards recovery plan.
Maintained comprehensive clients’ files.
Prepared reports as requested by Case Management Supervisor or Program Manager
Assisted clients in identifying and obtaining available benefits as well as social and community resources.
Served as liaison between family services, medical/psychological health professionals and other contacts to help individuals and families in post-disaster event – Hurricane Harvey (4332)
EDUCATION:
MASTER’S IN PUBLIC ADMINISTRATION (MPA)
UNIVERSITY OF LAGOS (UNILAG): LAGOS, NIGERIA
Graduated: (11/2016)
BACHELOR OF SCIENCE: ACCOUNTING/FINANCE
AMBROSE ALLI UNIVERSITY: EKPOMA, EDO STATE, NIGERIA
• Top 20% of class
• Student Government Representative
Graduated: (06/2005)
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