Kaladhar Vakicherla

Mobile: +1-425-***-**** ~ ~ E-Mail: adnm21@r.postjobfree.com

synopsis

Infrastructure Services Professional with 15+ Years’ experience

Experienced in Account, Stakeholder, Vendor & Relationships Management

Managed Operations, Performance & Service Improvements

Worked on ITIL Framework, Process Adherence & Steady State

Academic Credentials

Master of business Administration (MBA)

Bachelor of Science (B.Sc.) Electronics

Certifications

CCNP

CCNA

MCSE

ITIL V3

Trainings

Trained on Soft Skills, Time Mgmt., Team Mgmt., Organizing, Leadership Skills & Quality.

F5 LTM,

Professional Experience

HCL America Inc Senior Manager June 2019 –till Date

C2S Technologies Inc Systems engineer Sep2018-June2019.

First Advantage Global Services Senior Manager- Network Architecture Nov2014- Aug2018

Scope International Network Infra specialist Sep 2011 – NOV2014

Genpact Lead consultant April 2010 – Sep 2011

HCL Technologies Ltd Associate Consultant -Networks Dec’ 2004 – April 2010

Ares of Exposure:

Functional:

Project Management

Conducting Case / System / Process Study for project planning, scoping, estimation, tracking.

Implementing project plans within deadlines.

Mentoring the team and deploying them with the task.

Preparing the work schedule.

Coordinating project Update Meetings with all dependent teams

Network Management

Maintaining network hardware, analysing problems & monitoring network to ensure its availability.

Managing the overall administration of LAN, WAN systems involving design of network layouts, configuration and maintenance of application servers and databases.

Managing the overall VOIP projects with Global solution.

Identify the type of WAN connectivity based on applications being used in company and design the high performance and cost-effective solution.

Installing and maintaining network and data communication hardware and software environment.

Experience in data centre management activities.

IT Infrastructure Management

Ensuring compliance with the company’s policies in administration of IT Infrastructure / Facilities after review of New Hardware and Accessories.

Assessing IT requirements of the organisation in terms of software, hardware and other peripherals / products, and handle procurement of the same.

Streamlining operation procedures and advising management to adopt modern techniques, which help organization to maintain flawless system.

Attending day-to-day hardware breakdowns manage preventive maintenance of the computers, by ensuring that hardware equipment function smoothly as well as control movement of computer equipment.

Client Relationship Management

Managing customer centric operations & ensuring customer satisfaction by achieving delivery & service norms.

Maintaining cordial relations with customers to sustain the profitability for the business.

Building & maintaining healthy business relations with ensuring maximum customer satisfaction by achieving delivery & quality norm.

Managing multiple vendors, the RFC process.

Technical Knowledge:

Local Area / Campus Area Network Technologies

Extensive knowledge & Hands on experience in designing, implementing & troubleshooting various switching technologies: - VLAN / Trunking / VTP, STP tuning, Qot1.x Authentication, Router redundancy protocols, Broadcast & Multicast Management, Ether-Channels and other Switch security features.

Wide Area / Metropolitan Area Network Technologies

Hands on experience in troubleshooting various WAN technologies like: - Frame Relay, ATM, Packet over Sonet (POS link specifications like STM 1, 4, & 16), Clear Channels, Dark Fiber Metropolitan Area links and various leased line specifications.

Extensive knowledge and hands on experience with various Interior gateway routing protocols like Rip, OSPF & EIGRP

VOICE and Video solution

Knowledge on VOIP technologies and involvement on migrations.

Load Balancers: -

Hands on experience in troubleshooting and configuring F5 Big-IP Load balancers (LTM & GTM).

Hands on experience in trouble shooting and configuring Cisco, Alteon Load balancers.

Hardware:

F5 6400, 6800,8400,8800,2000 LTM and GTM, VIPRION 2400,4200

Routers/Switches: Nexus 2k,7k and 9k Cisco 7500/7200/3800/3700/3600 /2600 Series Routers, Catalyst Switches 6500, 5000,4000,3500,2900 series with both native and CAT OS,

Operating Systems: Windows 2003, 2000, XP, Windows Vista

Tools & Utilities: Whats up gold, HP Open view ROC Mon, Remedy NNM, MRTG, PRTG, Solar winds,

Domain Knowledge: IT

Work Experience

HCL America Inc (June 5th, 2019-till date)

Client: Microsoft

Project: Azure Network

Designation: Network consultant

Managing Azure Networking (SNDRI) teams of Break fix and MAC & Sustainment members teams in both Onsite and offshore.

Lead Incidents RCAs on Major outages.

Working closely with various cross functional teams to execute changes on projection devices across Azure infra.

Working on Vulnerabilities reported by security team.

Operational guidance for all the activities and provide training new Joiners in the team.

Closely works with Azure monitoring to set various dashboards for tracking metrics needed for leadership review meetings.

Owned the action items and drove them to closure within SLA with critical and tactical planning and problem management.

Point of Escalation to be part of High Visible bridge calls

Interact with various vendors like Cisco, Juniper, F5, Citrix and different ISP Vendors like Level 3 to Escalate issues related to HW and weekly review on escalated tickets.

Work through RFC (Request for change) for any kind of changes in network.

Work closely on Weekly sync meeting to report and Remediate vulnerabilities reported by Microsoft security team.

Closely work with team on Incident Queue management.

C2s Technologies Inc (Sep 2018 to June 2019)

Client: HCL

Project: Catholic health Initiatives

Designation: Project Manager

Designated as Network Project Manager in HCL and Handling VLAN remediation projects for client Catholic Health Initiatives.

Part of Network standardization CHI Management decided to clean up their network in terms of Deleting unused VLANs and the wrongly spanned vlans across different regions of their network includes 170 regions and approximately 153 vlans on average of each region.

I am currently handling team size of 3 L3 Network resources responsible for working on the changes as required.

Assigning the task to each engineer based on load to make sure the vlans clean-up completes without outage in the hospital environment.

Updating the project status to client on weekly project status call and working closely with them to get right approvals on changes.

Report generation for analysing the load share and quality analysis on each individual works in the project team.

Preparation of weekly deck for internal management updates.

First advantage off shore services (Nov 2014 to till Aug 2018)

Designation: Senior Manager, IT Global Network Architecture and Operations

Department: IT

Managed Global Networks (operations &Architecture) and VOIP teams with head count of 20

Responsible for developing design specification for LAN infrastructure within data center like space, power, copper and fiber cabling requirements with in SLA.

Developed and maintained network documentation

Worked closely with business management team to determine business process and right technology strategies to support business objectives

Lowered IT Operating costs and increased overall efficiencies by use of optimized design, operation, and procedural methodology across all fund companies.

Developed technology strategies that allowed different fund companies to solve technology gaps by leveraging the strengths of others within the ecosystem. This included developing and implementing multiple prototypes with production grade success.

Managed day-to-day operations of several technology teams spread across multiple locations.

Completed Migration from PRI to SIP in all of our branches with in FADV

Migrated Voice Gateway where the PRI registered with Cisco Call Manager through MGCP protocol to centralize through Cube over SIP protocol.

Designed, operated, and implemented multiple high-availability collocation environments for data.

Operated and designed all aspects of multiple corporate infrastructures ranging from ten to 500 seats per site in scale.

Developed secure remote administration methodologies using open source technologies.

Involvement in customer Audits and responsible for Global Networks.

Handling Multiple vendors like service providers and Capacity planning

Bandwidth upgrading and circuit redundancy planning as global continuous improvement plan.

Closely working with Information security team to make sure NO Network threats in terms of Ddos attacks

Scanning Vulnerabilities with help of qualys scanner and providing permanent fix.

Involvement in Quarterly business review meeting with vendors and providing Improvement plans.

Involved end to end project Management and completed Data Center Deployment in Amsterdam.

Performance ratings to the team and Mentoring the team as required.

Identifying Gaps and skills of the team and providing trainings as required.

Scope International (Sep 2011 to Nov2014)

Designation: Network Infrastructure specialist

Department: Network Projects

Designated as Network Infra specialist and worked with Network Projects team as SME for F5 load balancer

Understanding and providing design related to F5 load balancer to Standard Charted Bank

Deployment of New projects with End to End Solutions

Worked closely with Vendor (F5) for getting Costing and providing total project cost to clients with details of BOM and Man days

Supporting Network operation center during High priority issues

Rootcasue analysis and Post-mortem on Major and Chronic issues related to F5

Involved in Global Architecture solution project to complete setup of Global DNS and Load balancing with High availability on banking applications region based.

Genpact, Hyderabad from April 2010 to Sep 2011

Designation: Lead Consultant

Department: ITS

Designated as Lead Consultant, Network support of Ingram Micro

Worked with remote operation centre and managing the data centres of client. Providing day to day network support, coordinating with service providers, configuring high end switches and routers, managing the UTMS and firewalls, also redesigning the existing infrastructure as per code of best practices to minimize the impact

Role: Lead consultant

Extensive experience operating in global delivery models, have worked in one of the global delivery centre. Experience in managing third party vendor

Excellent relationship management skills, ability to balance the discussions between employees and the strategic partner resources

Proven project management, time management, and conflict resolution/management skills

Demonstrated leadership and decision-making skills

Proficient in the development and use of scorecards to evaluate results according to service level agreements and related performance metrics/measurements

Outstanding interpersonal, analytical, listening, communication, presentation, organizational, facilitation, and financial skills

Ability to establish and drive change management with the Strategic partner in support of key initiatives through leadership, coaching and communication

Have an analytical persuasion and have strong attention to detail and do have delivery-focused approach.

Managing and mentoring the team, and providing performance ratings.

HCL Technologies (December 2004 - April 2010)

Associate consultant- Networks in HCL Technologies Ltd. Hyderabad, India.

Project : GNS Network Escalations (NETESC)

Client : Microsoft

Role : shift lead, Associate consultant- Networks

Company : HCL Technologies Ltd.

Duration : Dec2004 – April 2010

Project Description

MSN, formerly The Microsoft Network, is a collection of internet sites and services provided by Microsoft. The Microsoft Network debuted as an online service and Internet service provider with more than 30,000 Network devices facilitating network infrastructure to their External customers and Business partners.

GNS Network Escalations is a 24/7 centralized remote network operation which deals with 100% of break fix and critical change incidents within MSN Network.

Responsibilities

Work on the Incident, Request & Investigation tickets raised by internal or external customers.

Remotely work with Data Center Services on site team to resolve the issues.

Troubleshot the Cisco, Juniper & F5 incidents & escalated alerts.

Making sure that the issue is resolving within the SLA. Otherwise have the responsibility to provide valid reason / explanation to MSN management for the SLA loss either through ticket documentation or mail.

Documenting the Tickets with the observations / troubleshooting outputs and suggestions. In additions to this the responsibility to update the customers / Users/ necessary teams in a transparent and simple way. Documenting the ticket with these necessary communications and the resolution summary are compulsory to prove our work genuine and meeting all the process criteria & timeframe to management.

Coordinating with Multi-vendor (CISCO, F5, and Juniper) for Replacement of devices in case of device failure.

Configuring F5 Load balancer and upgrading the code on F5 devices as per client requirements.

Role as shift Lead: - To make sure all the tickets are handled by the right engineers depends up on the level of expertise and taking care critical tickets individually. At the end of the shift need to validate the report which SMC used to send to Microsoft Remote IT services Management regarding the number of break fix tickets handled by the shift and the SLA achievement statistics.

Upon a Major Infrastructure / service outage, need to work with other teams like Data centre operations (Server Support), Change operations, ISPs, and other respective teams who will be having direct responsibilities on that particular incident. Should Keep a Conference – Bridge call open until the issue resolves. Need to participate in the conference bridge to provide Assistance for other teams about network related queries.

Responsible to provide useful data to Problem management when noticing a technical / process Deficiency causing repeated or avoidable break fix incidents. If one engineer feels a change in Process / technology / application can change the service level and also avoid future break fixes, We can report this to problem management and based upon the data they used to implement /Change / rectify process or technical mistakes existing in the organization.

Providing technical training for L1 and L2 team members as per management suggestions and directions.

Conducting Technical round recruitment interviews for L1 and L2 candidates for HCL – MSIT and MSN project as per management directions.

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