Support Representative Compliance Officer
Resume:
Annie B. Sambilad
Educational Attainment
**** – Pagadian Capitol College, BS Information Technology 2008 - Presidential Garcia Memorial Institute of Technology 2003 - Sumpotan Elementary School
Work Experience
Transcosmos Philippines
Recruitment and Training Officer
May 16, 2018 – February 14, 2020
- Check and respond to daily tutor applications received via email
- Screen Jobstreet tutor applicants
- Maintain the company's Facebook page to ensure maximum visibility
- Act as the second interviewer during the tutor recruitment process
- Provide system and lesson training to newly-hired tutors Transcosmos Philippines
Compliance Officer
October 15, 2015 – May 15, 2018
- Respond to real-time chat inquiries from online English tutor
- Provide real-time support and basic troubleshooting techniques to online English tutors
- Coach tutors who have received quality and connectivity-related complaints from customers
- Enforce the rules and regulations to ensure the quality of classes provided by the tutors
- Monitor lesson supply, ensuring that adequate number of lesson slots are available to meet the customer demands especially during peak hours Fil-Tech Business Solution Inc.
Office Staff
August 16, 2013 – January 3, 2015
- Act as Customer Support Representative for both local and int’l calls
- Verifying and refunding customer payments via PayPal
- Creating and sending out newsletter using MS Front Page Sumpotan, Dinas,
Zamboanga Del Sur
**************@*****.***
facebook.com/annie.sambilad
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