Diploma in IT
Resume:
Muyenga –Tank Hill Rd
Kampala Uganda
***********@*****.***
OKIDI SAMUEL
OBJECTIVE
Experienced Customer Service and Support with over three years of experience in the industry. Excellent reputation of partners training and resolving problems and improving customer satisfaction.
SKILLS & ABILITIES
Customer operations and support Agent
Supporting field operations
EXPERIENCE
CUSTOMER OPERATION SUPPORT AGENT, UBER UGANDA TECHNOLOGIES
2017 - 2020
Train driver partners on how to use the app, road safety and customer service.
Resolved conflicts and negotiated mutually beneficial agreements between the two parties
Worked flexible hours; night, day, weekend and holiday shifts.
Led a team of brand ambassadors in driver sign up project, recruiting three hundred drivers in two months.
Quickly learnt new skills and applied them to daily tasks, improving efficiency and productivity.
Worked to maintain outstanding attendance records, consistently arriving to work ready to start immediately
Developed and maintained courteous and effective working relationships.
Carried out day to day activities accurately and effectively
Monitored all company inventories and updated the database daily.
Used Microsoft word, Google sheets and other software tools to create documents and manage communications.
Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Offered friendly and efficient service to all customers handled challenging situations with ease.
DRIVER, FUTURE GENERATION TECHNOLOGY
March – September 2017
Completed pre and post trip inspections to evaluate vehicles and access maintenance
Achieved consistent safety Targets by adjusting driving to different Road and traffic conditions.
Delivered employees and jobs to the sites
Worked directly with customers to access quality issues including quality and in competencies of orders
Cleaned and maintained vehicle and accessed vehicle for damage after every shift
YOUTH WORKER AND PROCUMENT OFFICER – HOPE HEARTS MINISTRY
2017 – 2019
Applied clinical and behavioral knowledge to maintain safety during crisis moment
Managed and led activities promoting growth in mental, emotional and educational areas
Proven key emotional support to support special needs youth
Performed duties in accordance with all applicable standards, policies and regulatory guidelines
Worked flexible hours day and night.
2018 - 2020
Awaits Diploma in Information Technology
Labor College Of East Africa
2015 - 2017
Certificate Automotive Technology, Driver and Entrepreneurship and Business Planning
Nile Vocational Institute
2013 - 2016
Uganda Certificate Of Education
Namugongo Sec And Vocational School
REFERENCES
MUKWAYA ELIJAH
COUNTRY LEAD
LITTLE CAB
EMAIL: ******.*******@******.**
TELL: 256*********
JACKLINE AKELLO
PATHFINDER
TELL: 256*********
MARK LULE
DIRECTOR HEART HOPES MINISTRY
TELL; 256*********
EMAIL: *********@*****.***
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