Customer Care, typing, receptionists

RESUME

OSHIN JULIET S

Mob: +91-879*******

Mail Id: ************@*****.***

Objective:

To work with an organization that ensures learning, growth and a challenging environment and also provides an opportunity to enhance my skills and abilities for mutual benefits.

Accomplishments:

Received several Customer commendations and retention.

Promptly answered telephone calls to reflect professional corporate image.

Provided a high level of customer service and client relations based on outstanding communication and interpersonal skills.

Work Experience: (Nov 2014 till date)

Worked as Customer Care Executive in RV Metropolis Diagnostic & Healthcare Centre Pvt Ltd located in Bangalore, India

Job description as Customer Care Executive:

Attending the incoming calls and do follow ups for required cases.

Expertise in answering phone calls, solving customer/patients queries and questions.

Ability to provide information verbally clearly and effectively

Maintains customer records by updating account information.

Coordinating with the support team.

Fixing appointments between clients and concerned Doctor/Team/Department.

Possess effective communications skills, and work well with others at all levels.

Provided excellent customer service to both staff and customers, and performed other duties as defined by the Team leader and Manager.

Work Experience: (Feb 2012 Feb 2014) 2 years

Worked as Receptionist and Back Office Data-entry operator in CHANRE DIAGNOSTIC LABORATORY located in Bangalore, India

Job description as Receptionist:

Handling of Incoming and Outgoing Calls.

Fixing appointments with clients.

Organizing meeting with clients and making arrangements.

Possess effective communications skills, and work well with others at all levels.

Ability to provide information verbally clearly and effectively

Job description as Data-entry operator:

Document controlling, billing & home collection.

Handling the busy Reception counter.

Attendance Log maintenance

Recorded all tasks and activities of staffs

Preparing and submitting reports to concern persons

Key skills:

Basics of computers

Working with Window XP, windows7

MS-office 2003 & 2007

Internet surfing.

Educational Qualification:

Name of Institution

Education

Pass out Year

Silicon Transcription

Medical Transcription

2011(August)

Seventh Day Adventist Pre University College

PUC 1st year

2011

Seventh Day Adventist Pre University College

SSLC

2010

Highlights of Qualifications:

I am well focused in my work and my activity.

I can speak English, Kannada, Tamil languages fluently & Hindi basic

Excellent skills in writing.

Can work in most stressful conditions as and when needed to complete my work.

I likes to work under guidance without any hesitation to improve my skills

Area of Interest:

Surfing Internet

Playing indoor games

Listening to Musics

Personal Details:

Name : Oshin Juliet S

Father Name : Shankar

Gender : Female

Marital Status : Single

Date of Birth : 22/06/1994

Mother Tongue : Tamil

Nationality : Indian

Declarations:

I hereby declare that above said information is true as per my knowledge.

Place: Bangalore Yours Sincerely,

Date:

(OSHIN JULIET S)

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